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Assistant Manager/Team Lead

3 months ago

Bengaluru, India Talent Corner HR Services Pvt Ltd Full time

Key Responsibilities:

- Client Services Management: Oversee the application processing, documentation, and compliance with requirements, ensuring a client-centric approach.

- Service Delivery: Ensure timely and accurate processing of services for both short-term and long-term travel, aligning with client expectations.

- Client Collaboration: Collaborate with clients to understand their specific needs and provide tailored solutions, enhancing client satisfaction and relationship management.

- Team Leadership: Manage and lead a team, providing guidance, support, and training to ensure high performance, professional development, and alignment with service standards.

- Regulatory Compliance: Maintain up-to-date knowledge of relevant regulations and ensure the team is informed of any changes, ensuring adherence to all legal and regulatory requirements.

- Issue Resolution: Handle escalations and complex cases, providing effective solutions to maintain client satisfaction and service quality.

- Performance Monitoring: Monitor and report on the performance of the client services team, identifying areas for improvement and implementing corrective actions as needed to meet client and organizational Minimum of 6 years of experience in client services or related fields, with at least 3 years in a leadership or supervisory role.

- Strong knowledge with a focus on delivering high-quality client services.

- Excellent leadership and team management skills, with a proven ability to inspire and guide teams toward achieving client satisfaction and service excellence.

- Ability to handle complex cases, think strategically, and provide effective solutions that align with client needs.

- Strong communication and interpersonal skills, with the ability to build and maintain strong client relationships.

- Attention to detail and a high level of accuracy, with the ability to manage multiple tasks under pressure and meet deadlines.

Preferred Skills:

- Experience working with clients from diverse industries, with an understanding of their specific needs and expectations.

- Proficiency in multiple languages, enhancing the ability to serve a diverse client base.

- Familiarity with client services software and tools, ensuring efficient and effective service delivery

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