Machine Learning Data Associate II, North America Customer Fulfillment

4 weeks ago


Pune, India ADCI - Maharashtra - D80 Full time
Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers world-class retail brands and individual sellers to increase sales and reach new customers.

The North America Customer Fulfillment (NACF) team is dedicated to effectively network labor planning for optimizing customer experience and enhancing productivity. The successful execution of the network depends on well-defined roles and responsibilities. The AI Ops MLDA (Machine Learning Data Associate) team is dedicated to implementing GenAI solutions to automate and augment tasks across North America Supply Chain (NASC) and Global Services Risk & Compliance (GSRC) teams. The team focuses on expanding use-case portfolios and accelerating the automation lifecycle through internal GenAI products for workflow automation.

Key job responsibilities
• Create and optimize Standard Operating Procedures (SOPs) using AI-powered documentation tools, including
managing process recordings and converting them into detailed written documentation
• Collaborate with Subject Matter Experts (SMEs) to capture and document process knowledge and quality metrics using
generative AI tools, while gathering diverse work samples for comprehensive coverage
• Implement process automation using low-code/no-code AI platforms for setup, execution, and optimization, including
output validation and issue resolution
• Develop and optimize analytical workflows using SQL and Python, leveraging AI assistance, and train team members on
automation best practices
• Work closely with SMEs and cross-functional teams to ensure successful automation deployment and continuous
process improvement
• Full-time position with regular working hours from 11:00 AM to 8:00 PM IST (India Standard Time)

BASIC QUALIFICATIONS

• Educational Background: Bachelor's degree in any discipline
• Technical Skills: Proficiency in MS Excel; basic understanding of SQL and Python
• Communication Skills: Strong verbal and written communication skills in English
• 1+ years of relevant work experience in process documentation or automation

PREFERRED QUALIFICATIONS

• Experience with prompt engineering, AI/ML tools, and process automation
• Strong knowledge of process documentation, analysis knowledge
• Technical proficiency in SQL querying and Python programming for data analysis
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

  • Pune, India Amazon Full time

    Amazon is a global leader in e-commerce and cloud computing, headquartered in Seattle, Washington. Since its inception in 1995, Amazon has strived to be the world's most customer-centric company, catering to a global customer base, which includes not only consumers but also our sellers and vendors (selling partners). Our platform empowers world-class retail...


  • Pune, India Data Axle Full time

    Job Description Data Axle Inc. has been an industry leader in data, marketing solutions, sales and research for over 50 years in the USA. Data Axle now as an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform...

  • Data Scientist-II

    2 weeks ago


    Pune, Maharashtra, India Urbint Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Data Scientist IIUrbint uses AI and the latest industry science to identify threats to workers and infrastructure to stop safety incidents before they happen. We are a tight-knit team working together to build powerful technology that prevents serious injuries and infrastructure damages. Many of the largest energy and infrastructure companies in North...


  • Pune, Maharashtra, India The Bank of New York Mellon Corporation Full time

    **Associate, Data Scientist II** At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions...


  • Pune, Maharashtra, India FlytBase Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Enterprise Sales Head – North AmericaBuild the Future of Autonomous Sites with Physical AIWhat We DoFlytBase is a Physical AI software platform that powers autonomous drones and robots globally. Our cloud, edge, and on-premise solutions enable drones and robots to operate 24/7 at oil refineries, solar farms, rail yards, and industrial sites—detecting...


  • Pune, Maharashtra, India Princeton IT America Full time ₹ 1,50,000 - ₹ 20,00,000 per year

    Job title: Machine learning DeveloperExperience:3+ years of experienceFor This Role, You Will Need:Bachelor's degree in computer science, Data Science, Statistics, or a related field or a master's degree or higher is preferred.More than 3 years of experience in machine learning engineering or a related role, with a strong track record of developing and...


  • Pune, India FlytBase Full time

    Enterprise Sales Head North AmericaBuild the Future of Autonomous Sites with Physical AI.What We DoFlytBase is a Physical AI software platform that powers autonomous drones and robots globally.Our cloud, edge, and on-premise solutions enable drones and robots to operate 24/7 at oil refineries, solar farms, rail yards, and industrial sitesdetecting threats,...


  • Pune, Maharashtra, India NTT DATA North America Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Field Tech Associate-DSS to join our team in Pune, Mahārāshtra (IN-MH), India (IN).Role Responsibilities:Be a contributing...


  • Pune, India Wolters Kluwer Full time

    An Fulfillment Associate is responsible for learning the product line and internal systems as well as jurisdictional rules and regulations to manage and process information related to their job. They will build a strong attention to detail to ensure accuracy to deliver the highest quality to our customers. Contributes to customer satisfaction and...

  • Machine Learning

    7 hours ago


    Pune, Maharashtra, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...