Exxat - Customer Success Specialist
3 weeks ago
Exxat is a US-headquartered company that builds an integrated, cloud-based, education management platform for Health Sciences.
We are actively seeking a talented and experienced Customer Success Specialist to join our dynamic team.
Responsibilities:
Product specialist:
- Know-how about the Exxat application and providing the knowledge of using Exxat application to the fullest.
- Knowledge of the disciplines served by Exxat.
- Participate in UAT activities for product feedback.
Onboarding specialist:
- As an Onboarding Specialist, educate new customers, help solve technical problems, and ensure smooth adoption of products and services of Exxat.
- Ability to learn and adapt quickly to new products or updates to existing products.
- Document the onboarding steps for future reference.
- Understand customer requirements, document it and coordinate with other on onboarding teams and support teams and track it till completion.
- Provide regular updates to the customer success manager and Ops lead(s).
Conducts Webinar.
- Create / Update SOPs, help centre documentation.
Requirements:
- Minimum 5 years of overall work experience in Product Training, Customer service/support, sales.
- Ability to understand user pain points and requirements and articulate solutions based on product capabilities.
- Minimum of 2 years of experience dealing with US client on a regular basis.
- Must have experience in SOP creation / document writing.
- Must have experience in conducting webinars.
- Strong communication skills and English proficiency (email writing, listening, phone conversations and mannerism).
- Customer-oriented and ability to adapt/respond efficiently and professionally to different types of stakeholders.
- Ability to deliver interactive training over virtual classroom platforms such as MS TEAMS/WebEx/GoToMeeting.
- Collaborate effectively with team members, technical teams and leadership.
- Demonstrable ICT skills including current Microsoft Office applications.
- Ability to multi-task, prioritize, and manage time effectively.
- A go-getter and a solution seeker.
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