Customer Care Executive
2 weeks ago
Greetings from Live Connections
Job role: Customer Care Executive
Industry: Banking & Financial Services (BFSI)
Process : Non voice (email/chat support)
Location: Chennai, Perungalathur - Shriram Gateway
About the Role:
We are hiring dynamic and skilled Customer Care Executives to join our global client’s Customer Support team in the BFSI sector.
Key Responsibilities:
- Address customer queries and grievances via voice/non-voice channels.
- Ensure prompt and effective resolution of customer issues in line with service level agreements (SLAs).
- Demonstrate strong knowledge of Banking, Financial Services, and Insurance (BFSI) industry.
- Maintain accurate records of customer interactions and transactions.
- Meet performance targets for customer satisfaction, quality, and productivity.
Skills & Qualifications:
- Experience: Minimum of 1 year in a customer support role (Voice/Non-Voice) with excellent communication skills.
- Typing Skills: Must have a typing speed of 25 words per minute (WPM) with 90% accuracy.
- Language Proficiency: Fluent in English (B2 level or higher).
- Educational Qualification: A Master's degree is preferable. Undergraduate candidates will also be considered.
- Knowledge: Strong understanding of the BFSI industry.
Work Details:
- Work Days: 5 days a week (Rotational Week Off)
- Shift Timing: 24/7 shift timings. should be open to night shifts
- Work Mode: On-site (Cab service will be provided; candidates must be within the boundary limits).
.
If you're a customer-focused professional with experience in the BFSI sector, we invite you to apply and be a part of an exciting, global team
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