Lord's Mark

Job Description: Head - Dialysis OperationsThe Head - Dialysis Operations will be responsible for leading end-to-end dialysis delivery network, ensuring operational, clinical, and financial excellence across all centers. The role encompasses commissioning of new centers, business expansion through operational scale-up, performance optimization, and central command center oversight. This position will serve as the bridge between strategic growth objectives and on-ground operational execution, ensuring deliver world-class outcomesKey Responsibilities1. Commissioning & Expansion of Dialysis Centers- Lead the setup, commissioning, and ramp-up of new dialysis centers across domestic and international markets.- Develop and execute expansion strategies in alignment with growth roadmap - including greenfield centers, O&M models, and PPP partnerships.- Coordinate with cross-functional teams for site readiness, regulatory clearances, installation of devices, and clinical onboarding.- Ensure operational standardization, scalability, and cost efficiency across all new deployments.2. Clinical, Operational & Service Excellence- Drive adherence to clinical protocols, quality standards, and patient safety frameworks across all centers.- Monitor and continuously improve key clinical and operational KPIs such as dialysis adequacy, machine uptime, infection control, and patient satisfaction.- Implement a continuous improvement framework for nursing care, technician performance, and infection prevention.- Build a culture of operational excellence, empathy, and patient-first service across all touchpoints.3. Central Command Center Management- Oversee the Renal Command Center, ensuring real-time visibility into performance metrics across centers - including patient parameters, machine uptime, consumable usage, and service requests.- Utilize command center analytics to drive proactive interventions, remote troubleshooting, and operational benchmarking.- Integrate data from the Digital Nephrology Platform to support predictive maintenance, clinical quality monitoring, and efficiency optimization.- Leverage digital dashboards for performance governance and decision-making at both strategic and operational levels.4. Manpower & Resource Management- Lead end-to-end workforce planning, recruitment, training, and performance management for dialysis technicians, nurses, and operational staff.- Establish manpower norms, shift structures, and productivity benchmarks tailored to each center's scale.- Oversee sourcing, inventory, and usage optimization of consumables and medical supplies to ensure availability and cost control.- Foster capability development programs and leadership pipelines across the operations team.5. Financial & P&L Management- Own the full P&L for the dialysis operations vertical, ensuring revenue growth, cost control, and profitability at the center and network levels.- Develop financial models and budgets for existing and new centers, tracking performance against targets.- Identify and execute initiatives for efficiency improvement, yield enhancement, and cost optimization.- Align pricing, reimbursement, and partnership structures with financial sustainability goals.6. Business Development & Strategic Support- Collaborate with the business development team to identify, assess, and secure new hospital partnerships, O&M contracts, and PPP opportunities.- Support the marketing team with operational insights and success stories to strengthen positioning in the renal care ecosystem.- Contribute to business planning, investor discussions, and strategic reviews with operational data and performance intelligence.7. Governance, Compliance & Quality Assurance- Ensure compliance with all local and national healthcare, biomedical, and safety regulations.- Conduct regular audits of centers for quality assurance, operational compliance, and process adherence.- Maintain strong alignment between clinical governance, operations, and digital command center data streams.- Implement corrective actions and continuous quality improvement initiatives across the network.Key Competencies- Proven leadership in dialysis, hospital, or healthcare operations management.- Strong command of clinical quality, P&L accountability, and multi-site performance management.- Deep understanding of dialysis workflows, consumable management, and patient care pathways.- Exposure to digital health systems, IoT-enabled monitoring, or command-center operations preferred.- Excellent stakeholder management, financial acumen, and data-driven decision-making skills.- Ability to lead large multidisciplinary teams with empathy, discipline, and performance focus.- 6+ years of experience in Startup, Healthcare/Healthtech service operations or Consulting- Healthcare background with MBA from Tier 1 institutes in India preferred- Attractive salary with performance linked bonus and ESOPs- Location: Mumbai with significant travel nationally and internationally (ref:iimjobs.com)