Assistant Manager

2 weeks ago

Kochi, India AccorHotel Full time

Prime Function:

  • Streamline the security Programme to safeguard the property.
  • To safeguard guests visitors employees and the property when in the premises.
  • Analyze the various problems confronting the Security Department & develop solutions.
  • Design & develop techniques to prevent or minimize waste theft or pilferage.
  • Adhere to the Standard Operating Procedures & ensure the same by the security team.
  • Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Security Planning

  • Identify the major facilities and security equipment requirements for the department and the property.

People Management

  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
  • Ensure that the team has been trained for all safety provisions.
  • Motivate and develop staff to ensure smooth functioning of the department.

Financial Management

  • Identify optimal cost effective use of the resources and educate the team on the same.
  • Submit Annual Security Operations & Capital budgets to the General Manager.

Operational Management

 

  • Ensure to have a thorough knowledge of the laws of arrest search and seizure and with the investigation techniques in case of an inquiry.
  • Constant supervision of the team members.
  • Inspect the exhibits during conventions to ensure that public safety and fire regulations are enforced.
  • Coordinate operations with Department Associates Team Leaders and other Departmental Managers to ensure operational readiness efficiency in resource utilization and the prompt delivery of services.
  • Ensure to offer special protection to VIPs and Government Dignitaries.
  • Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
  • Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
  • Ensure to make clear and concise plans while dealing with emergencies.
  • Ensure that fire prevention and safety procedures are maintained in all areas of the Novotel Kochi Infopark.
  • Ensure that all security operations are in accordance with Standard Operating Procedures.
  • Liaise with local Police Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete cooperation.
  • To handle guest complaints pertaining to security.
  • Ensure to abide by the mission statement of the hotel.

Managerial Qualities

  • Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality followed by honesty integrity ethical behaviour tactfulness openness and cultural awareness;
  • Ability to accept responsibility;
  • Self confidence motivation drive and tenacity;
  • Ability to enhance organizational performance;
  • Ability to clearly delegate tasks and responsibilities;
  • Ability to think strategically inductively and creatively;
  • And the propensity to recognize and acknowledge other peoples ideas.

Remote Work :

No


Employment Type :

Fulltime

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