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ISS - Senior Business Development Manager
2 weeks ago
Role: Senior Business Development Manager
Location: Mumbai, Pune & Bangalore
Qualification: Any Graduate
Experience Required: Minimum 10 yrs
Purpose:
The incumbent would be responsible for managing sales for assigned Region/Segment at ISS and would be strategically driving the sales team to achieve the targeted sales revenue and generate new businesses for ISS India.
Key Responsibilities:
- Acquiring new clients through sales initiatives; mining and converting competitors' accounts
- Responsible for developing existing account for ISS
- Building and maintaining healthy business relations with all the clients and ensuring maximum customer satisfaction by achieving delivery and quality norms
- Responsible for handling Corporate Accounts for Key clients of ISS
- Responsible for churning competition accounts while negotiating wise commercial deal resulting into profitable means
- Handling client escalations for resolving critical issues and ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels
- Communicating the client's goals and representing the client's interests to the team
- Ensuring the organization's goals and objectives are achieved by means of attracting new accounts and maintaining existing accounts emphasizing on relationship for long term
- Identify & implement Systems & Processes aimed at improving Customer Service levels & Standards
- Preparation of Presentation and Monthly MIS
- Should have knowledge of client mapping, tender processing and coasting
- Customer Retention & seeking improvement in procedures and services to create more efficient and cost effective operations
Desired Skills:
Functional Skills:
- Good negotiation & presentation skills
- Strong in lead management and follow-ups
- Strong network in the market
Generic Skills:
- A demonstrated ability to work independently and make decisions based on existing policy/procedure
- Ability to communicate effectively both verbally and by email
- Highly organized, detail oriented and accurate
- Ability to prioritize work, meet deadlines and targets
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