Assistant Manager

3 weeks ago

New Delhi, India TP Full time

Designation- Assistant Manager ( Hardcore outbound sales)Location: Mumbai, MaladJob Summary:We are seeking a high-performing Assistant Manager to lead outbound sales efforts for loan products including personal loans, home loans, auto loans, and credit lines. The ideal candidate will manage a team of sales executives, drive lead conversion, and ensure compliance with banking standards while delivering exceptional customer experience.️ Key Responsibilities:- Lead and manage a team of outbound sales executives focused on loan product acquisition. - Drive daily sales targets and conversion ratios through effective team coaching and performance monitoring. - Develop and execute outbound campaigns to promote loan offerings to prospective and existing customers. - Monitor call quality, lead pipeline, and closure rates; implement corrective actions as needed. - Collaborate with credit, documentation, and operations teams to ensure smooth processing and turnaround. - Ensure adherence to regulatory guidelines (RBI, KYC, AML) and internal compliance standards. - Analyze sales data and prepare performance reports for senior management. - Conduct regular training and upskilling sessions for the sales team. - Handle escalations and ensure high levels of customer satisfaction.KPIs & Metrics:- Loan conversion rate - Daily/Monthly sales targets - Lead-to-sale ratio - CSAT (Customer Satisfaction Score) - NPS (Net Promoter Score) - Team attrition rateQualifications:- Bachelor’s degree in Any field. - 5 years of experience in outbound sales, with at least 1–2 years in a team lead or assistant manager role. - Strong understanding of retail loan products and banking sales processes. - Excellent communication, leadership, and negotiation skills.Preferred Skills:- Experience in banking, NBFCs, or financial BPOs. - Exposure to digital lending platforms and fintech ecosystems. - Certification in financial sales or banking operations is a plus. - Multilingual capabilities (regional languages) are an advantage.What We Offer:- Attractive incentive structure and performance bonuses. - Career growth opportunities in banking sales and leadership. - Training programs on products, compliance, and sales strategy. - A fast-paced, customer-focused work culture.

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