Product Management Intern

9 hours ago

New Delhi, India Graphy Inc. Full time

Intern – Product Management and OperationsPosition Overview:We’re looking for a Product Management/Operations Intern to act as the bridge between our Product and Customer Support teams. This internship offers a unique opportunity to understand how product decisions influence customer experience and how customer feedback drives product development.About the RoleAs a Product Operations Intern, you will work closely with both Product and Customer Support to improve product experience and customer satisfaction. The role involves data analysis, process improvement, and cross-functional collaboration, giving you hands-on exposure to the full product lifecycle.Key Responsibilities:- Monitor and analyze customer support tickets to identify recurring product-related issues and feature requests. - Document customer feedback and product issues for the Product team. - Help develop and optimize processes for sharing customer insights with Product. - Assist in organizing and documenting product updates for Customer Support. - Support creation of internal knowledge base articles on new features and product changes. - Represent the voice of the customer in cross-functional meetings. - Track and measure the impact of product changes on support ticket volume and customer satisfaction.Required Qualifications:- Currently pursuing a Bachelor’s degree in Business, Computer Science, Information Systems, or related field. - Strong analytical skills with great attention to detail. - Excellent written and verbal communication skills. - Ability to simplify complex information into clear, actionable insights. - Basic understanding of product development and customer support workflows. - Strong organizational skills with the ability to manage multiple priorities.Good to Have:- Previous internship or experience in customer support, product management, or operations. - Familiarity with ticket management systems (e.g., Zendesk, Freshdesk, Zoho, Intercom). - Basic SQL knowledge. - Experience with project management tools (e.g., Jira, Asana).What We Offer:- Hands-on experience in product operations and customer experience. - Mentorship from experienced Product and Customer Support professionals. - Exposure to real-world product development processes. - Opportunity to impact product decisions through data-driven insights. - Collaborative, cross-functional work environment. - Structured internship program with clear learning objectives. - Compensation will be 20K as stipend.Duration:6 months, On site.Location:Unacademy Head Office, Domlur, Bangalore, India.

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