Relationship Manager – US Finance Clients

5 days ago

Amravati, India Citadel Coworkers Full time

Urgent Hiring: Experience: 4–5 Years Work Hours: US EST & CST (Mandatory) Joining: ImmediateAbout the RoleWe are urgently hiring two Relationship Managers to handle and grow our U.S.-based finance and accounting client accounts. This is not a sales role. The role combines strong client communication and coordination with a working understanding of finance and accounting processes.The selected candidates will act as the key communication link between U.S. clients and our internal accounting teams, ensuring smooth operations, timely delivery, and high client satisfaction.Key ResponsibilitiesServe as the primary relationship owner for assigned U.S. finance clients.Handle daily client communication, requirement discussions, follow-ups, and updates.Coordinate with internal accountants, CPAs, and delivery teams for execution.Understand basic accounting, bookkeeping, reporting, payroll, and tax workflows to manage discussions confidently.Track tasks, timelines, and deliverables across multiple accounts.Manage escalations professionally and ensure quick resolution.Maintain long-term client trust, satisfaction, and retention.Work strictly during US EST & CST business hours.Requirements4–5 years of experience in client relationship management within finance, accounting, KPO/BPO, consulting, or professional services.Mandatory hands-on experience with U.S. clients.Educational background in Finance, Commerce, or Management is preferred (CPA/CA/EA is a plus, not mandatory).Strong understanding of finance and accounting processes at a coordination level.Excellent verbal and written English communication is non-negotiable.Must be client-polished, mature, responsive, and proactive.Experience working in US shifts previously is highly preferred.Work TimingsUS EST & CST business hours – Mandatory coverageRemote (India-based work from home)Immediate Joiners PreferredHiring Priority✅ Immediate hiring ✅ Strong US communication required ✅ Client handling + finance coordination role ✅ Not a sales position

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