SAP CRM Consultant
2 months ago
Roles & Responsibility :
- Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
- Configuration of SAP system to support business requirements using Web UI Configuration tool set
- Develop custom applications enhance standard CRM components by leveraging CRM Web UI frame work concept and SAP CRM related tools such as Application Enhancement tool and Component development workbench
- Develop and utilize test plans and tools to ensure programs are thoroughly tested before they are installed
- By understanding the overall flow of the business supported, is responsible for specific application areas and applies that knowledge to assigned projects
- Provide support to troubleshoot production support issues that arise from both technical and functional issues
- Creates technical specifications for ABAP development
- Supports all phases of projects and assignments, in whole or in part, with problem solving abilities, analytical skills and strategic knowledge to create impact on organization
- Relates to management and employees as a "thought leader" with a strong client satisfaction orientation
- Leads or participates in project teams to meet objectives
Qualifications for SAP CRM :
- Led SAP CRM NetWeaver upgrade previously
- 5+ years of functional SAP project management experience in SAP CRM/ECC modules
- 10+ years of overall SAP experience in a functional/technical/user role
- Must have good understanding of business processes, particularly financial shared services
- Must have excellent customer facing and soft skills, solution oriented, looking for win-win opportunities
- Must have experience in managing multiple initiatives
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