NeoGrowth - Learning & Development/Functional Training Role

2 months ago

Mumbai, India NeoGrowth Credit Pvt. Ltd. Full time

Details of the role:

- Plan Organize and Schedule Corporate Induction for New joiners

- Plan, Organize, Schedule, and deliver regular Functional Induction for Sales/Collections new joiners within TAT

- Identify knowledge & skill gaps (Functional) for Sales/Collections Teams and ensure gaps are filled by delivery of suitable training intervention

- Design and develop functional (product/process) modules, as required

- Create and Update Process Documents, Training Material, Databases & Trackers

- Co-ordinate with Product, Risk, Business Excellence and Sales Strategy teams for new product launches /process change etc. and train the Sales/Collections teams accordingly

- Design Functional Training Calendar (Monthly) and manage delivery as per schedule

- Ensure training invitation, participation and attendance monitoring and recordkeeping

- Work on productivity improvement plan with Sales Supervisors to support Customer Acquisition Mangers (CAM's) achieve their Goals/targets

- Stringent follow up on the action plan to measure tangible results in productivity improvement of CAM's

- Be up to date with knowledge on company products, processes and thoroughly understand file lifecycle from sourcing to disbursement

- Design & implement the Training Assessment/Feedback Forms and measure training effectiveness for all trainings delivered

- Implement immediate course correction based on feedback from key Stakeholders, participants and Head HR

- Work on MIS Data for training to be presented to Management on monthly basis

- Manage online training portal (LMS) - ID activation, Deactivation, Edit User Data, Functional Module uploads, Mandatory compliance module tracking etc.

- Identify Industry best practices and recommend suggestion for improvements

- Help Shoot Best Practices Videos of Performing employees, Training videos using videos editing tool

Required skill set-

- Candidates working in NBFC or BFSI (Bank/Insurance/Broking) handling secured or unsecure business loan will be preferred

- Proven Record in content development and delivery of Functional Training

- Ability to document process steps and create training material

- Willing to travel to deliver training

- Must possess an excellent communication and interpersonal skill to deal with complex situations

- Confident and Mature to handle business interactions with Functional Heads and CXO's

- Must be able to manage and deliver under pressure

- Proficient in PowerPoint and working knowledge of other MS Office Apps (Word, Excel & Outlook)

- Working knowledge of Video Editing tools (Kinemaster, Toonly (animation Software), VideoRobot), photo editing tools (Canva, Postermywall)

- Energy, Enthusiasm & Positive Attitude

- Ability to take accountability & work with minimum supervision

- Desire to learn new things and implement learnings for improved results.

(ref:iimjobs.com)

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