DailyObjects - Retail Operations Manager
2 weeks ago
About DailyObjects
At DailyObjects, we are committed to designing exceptional products that blend distinctive aesthetics with practical functionality. With cutting- edge design, creativity, and superior craftsmanship, we aim to redefine lifestyle accessories and provide unparalleled customer experiences. We are a fast- growing D2C brand with a dynamic culture of innovation, adaptability, and excellence.
Role Overview
We are looking for a driven and structured Retail Operations Manager to lead DailyObjects' offline store operations across India. This role demands a proactive leader with hands- on retail experience, strong process orientation, and the ability to balance operational execution with strategic planning. You'll ensure smooth daily operations, scale our store footprint, enhance in- store experience, and implement retail excellence across SOPs, inventory, team management, and omnichannel integration.
Key Responsibilities
- Store Operations & SOPs: Implement and audit daily operational processes - store readiness, stock accuracy, billing, customer service, and store closure. Ensure adherence to SOPs across all locations.
- Team Leadership & Training: Lead and mentor a team of store managers and executives. Define KRAs, ensure shift scheduling, and build training programs on POS, brand philosophy, visual merchandising, and customer engagement.
- Inventory & Replenishment: Ensure real- time stock visibility and availability through accurate demand forecasting, auto- replenishment, and coordination with central teams. Conduct periodic stock audits to control shrinkage.
- Customer Experience & CRM: Drive exceptional service standards across all touchpoints. Enable loyalty programs, feedback loops, and personalization at stores using CRM/POS insights.
- Omnichannel Execution: Oversee POS and system integrations to enable omnichannel operations including click & collect, exchanges, and inventory sync across platforms.
- Performance Monitoring: Analyze sales performance, footfall conversion, average transaction values, and zone- wise contribution. Use analytics to drive continuous improvement in store efficiency.
- Store Upkeep & Compliance: Ensure timely facility maintenance, vendor coordination, and compliance with safety, labor, and legal standards. Maintain brand consistency across all physical formats.
- Expansion & Launches: Play a key role in new store launches - site handovers, operational planning, staff deployment, and ensuring SOP readiness from day one.
Qualifications & Skills
- 5- 10 years of relevant experience in retail operations or multi- store management, preferably in premium lifestyle or D2C environments.
- Strong understanding of store operations, inventory flow, SOP implementation, and retail KPIs.
- Experience with POS, ERP, and CRM tools.
- Analytical mindset with executional rigor.
- Excellent people management and vendor coordination skills.
- Willingness to travel frequently for store audits, new launches, and training.
Company Culture
At DailyObjects, we value adaptability, innovation, and a "can- do" attitude. Our culture fosters accountability, professionalism, and efficiency, empowering team members to take ownership, think critically, and drive meaningful contributions toward our goals.
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Gurugram, India DailyObjects Full timeAbout DailyObjectsDailyObjects is a design-driven, homegrown lifestyle accessories brand deeply focused on creating products tailored for the Apple ecosystem and design-conscious consumers. With over 2M+ customers and 15M+ products sold, the brand is now aggressively expanding into offline retail through exclusive brand outlets (EBOs), high-street locations,...
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