L2 Salesforce Administrator

Found in: Talent IN 2A C2 - 2 weeks ago

Bengaluru, India Cortex Consulting Pvt. Ltd. Full time

About the Role :

We are seeking a motivated and experienced Salesforce Administrator (Level 2 Support) to join our growing team. In this critical role, you will play a key part in providing exceptional support to our staff on all aspects of the Salesforce platform.

You will leverage your in-depth knowledge of Salesforce functionality to manage user access, configurations, data, and reporting, while also contributing to the continuous improvement of our Salesforce environment.

Responsibilities :

Support and Training :

- Provide excellent Level 2 customer support to staff on Year Up's Salesforce data systems and applications.

- Manage a comprehensive knowledge base system (FAQs, How-To Guides) to empower user self-service.

- Gain a deep understanding of Year Up's business processes and how they connect to Salesforce functionalities.

- Provision new user accounts and manage access permissions according to security best practices.

- Manage custom objects, fields, formulas, validation rules, workflows, and approval processes.

- Analyze the Salesforce data model to determine the optimal approach for creating custom objects or leveraging out-of-the-box functionalities.

- Deliver day-to-day support and guidance to end-users, helping them enhance their Salesforce knowledge and proficiency with connected applications.

- Train and mentor Tier 1 support team members to ensure consistent and high-quality user support.

Data Management and Reporting :

- Assist staff in analyzing and utilizing Salesforce data effectively for informed decision-making.

- Help staff modify report parameters to extract the most valuable insights from their data.

- Perform data import and export tasks as needed to ensure data accuracy and completeness.

- Manage dashboards, views, and reports for both standard and custom Salesforce objects.

- Actively contribute to improving data quality through data cleansing and validation techniques.

Qualifications :

- 4-6 years of experience as a Salesforce Administrator or similar role.

- Proven experience in supporting users, managing configurations, and troubleshooting Salesforce issues.

- In-depth knowledge of Salesforce functionality, including objects, fields, relationships, workflows, and automation tools.

- Strong understanding of data management principles and best practices for data quality and integrity.

- Experience with Salesforce reporting and dashboard creation is a plus.

- Excellent communication and collaboration skills to work effectively with staff across different departments.

- Ability to prioritize tasks, manage time effectively, and meet deadlines.

(ref:hirist.tech)

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