GMS L2 Commvault Engineer

Description :Role Overview :The GMS L2 Commvault Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for enterprise backup-related processes.This role involves maintaining, troubleshooting, and optimizing Commvault backup operations in a large and complex environment.The engineer will act as a technical lead, working closely with customer and internal teams to ensure smooth operations, issue resolution, and customer satisfaction.Key Responsibilities :- Manage and support Commvault Backup, Recovery, and Archiving operations in enterprise environments.- Troubleshoot and resolve complex backup and restore issues, ensuring a high success rate (targeting 100%).- Maintain and administer virtual libraries, disk-to-disk (D2D) backup systems, and physical tape libraries.- Perform root cause analysis for daily backup failures and implement corrective actions.- Plan and execute Commvault software upgrades, patch management, and configuration changes as per design standards.- Ensure storage capacity planning and proactive monitoring to prevent space or performance issues.- Document backup procedures, architecture, licensing, and configuration changes.- Prepare and present regular reports on backup performance, incidents, and improvement initiatives.- Collaborate with OEM vendors and internal escalation teams for advanced troubleshooting and support.- Drive the adoption of best practices for data protection and backup management.Required Experience & Skills :- 4+ years of hands-on experience in Enterprise Backup Operations and Support, primarily using Commvault.- Additional experience with HP Data Protector, Veeam, or Veritas NetBackup is a plus.- Strong troubleshooting skills in Tape Libraries, Library Management Software, SAN Connectivity, and Backup Software.- Solid understanding of Network Fundamentals and iSCSI Protocols.- Good grasp of Data Protection, SaaS Software, and Cloud Backup principles.- Experience in resolving backup failures through systematic analysis and collaboration.- Proficient in managing Tape Rotation, Tape Management, and StoreOnce / MSL Tape Libraries (or equivalent).- Working knowledge of at least one Operating System (Windows / Linux / UNIX).Preferred Qualifications :- Experience with Remote Managed / Monitoring Support environments.- Knowledge of ServiceNow or other ITSM tools.- ITIL Foundation Certification or equivalent.- Commvault Certification or equivalent enterprise backup certification is highly desirable.Technical Competencies :- Strong understanding of Commvault architecture and its integration with other systems.- Ability to configure, upgrade, and optimize backup environments across multiple platforms.- Excellent troubleshooting and log analysis skills.- Skilled in technical communicationable to clearly articulate issues and solutions both verbally and in writing.Interpersonal Skills :- Self-Starter : Proactively identifies and resolves issues, takes initiative on new projects.- Customer-Focused : Demonstrates professionalism and empathy in all interactions.- Result-Oriented : Consistently delivers high-quality outcomes and meets defined targets.- Problem Solver : Uses logical and systematic approaches to diagnose and resolve issues.- Innovative Thinker : Continuously seeks opportunities to enhance processes and efficiency.- Collaborative : Works effectively across teams and functions, maintaining composure under pressure.- Strong Communicator : Listens actively, negotiates effectively, and ensures alignment across stakeholders.Education :- Bachelors Degree in Computer Science, Information Technology, or equivalent professional experience (ref:hirist.tech)