L2 Senior Support Engineer
1 week ago
We are looking to onboard a Technical Account Manager (TAM) or a Senior L2 Support Engineer who can serve as a strong technical partner to our customers. This role is ideal for someone who understands the world of test automation, has a problem-solving mindset, and can work closely with both technical and non-technical teams to ensure customer success.Responsibilities :- Act as a trusted technical advisor for key customers throughout their lifecycle, from onboarding to adoption and beyond.- Take ownership of escalated L2 technical issues related to Web, Mobile (Android and iOS), and API testing within the platform.- Work with customers on automation strategies, framework setup, tagging conventions, and CI/CD integrations.- Partner with Customer Success Managers to align on customer goals, track milestones, and ensure adoption.- Proactively monitor account usage, ticket trends, and risk signals.- Engage early to prevent escalations.- Deliver structured technical onboarding, live debugging support, and periodic solution reviews.- Identify repeated problem areas and work with internal teams to suggest product enhancements.- Support a 24x5 coverage model on rotation while adhering to defined SLAs.Requirements :- 4+ years of experience in a customer-facing technical or support role, preferably in SaaS, QA, or DevOps environments.- Good understanding of test automation, including cross-browser and mobile testing concepts.- Familiarity with web technologies such as HTML, CSS, and browser DevTools.- Awareness of scripting or programming in JavaScript, Java, or Python is preferred.- Understanding of web-based application stacks, testing frameworks, and CI/CD pipelines.- Strong communication skills, with the ability to clearly explain technical topics to varied audiences.- Proven experience in managing customer relationships and driving technical conversations.- High sense of ownership, attention to detail, and ability to work independently.- Prior experience with automation platforms or QA tools.- Exposure to hybrid cloud SaaS environments.- Experience supporting enterprise customers across regions.- Ability to create enablement assets or contribute to internal knowledge repositories. (ref:hirist.tech)
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Senior L2 Support Engineer – Cloud
15 hours ago
Bengaluru, Karnataka, India Lean IT Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe're Hiring: Senior L2 Support Engineer – Cloud & Server InfrastructureLocation:Bangalore | Experience:8–10YearsWe're looking for anL2 Support Engineerwith strong experience inAWS (EC2, RDS, IAM, VPC, S3, CloudWatch, Control Tower)andWindows/Linux server administration.What You'll Do:L2 support for AWS cloud & multi-OS environments .Troubleshoot &...
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L2 Production Support
3 days ago
Bengaluru, Delhi, Mumbai, NCR, India Hatchtra Innotech Full time ₹ 9,00,000 - ₹ 15,00,000 per yearWere Hiring: L2 Production Support – Application & System Monitoring Roles(50+ Openings | 3–12 Yrs Experience | 2 Levels & Multiple Designations)Location: Mumbai / Pune / Chandigarh / Bengaluru / Gurugram / Noida / New Delhi (WFO, Hybrid, or Remote Based on Role)Industry: Fortune 500 Client Projects (Staffing via Hatchtra Innotech Pvt. Ltd.) Employment...
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L2 Support Engineer
3 weeks ago
Bengaluru, India Themesoft Inc. Full timeGreetings from Themesoft!We’re looking for a highly skilled L2 Support Engineer to join our growing team.Location: Bangalore / HyderabadExperience: 4–10 YearsType: Contract Role only** Notice Period: Immediate to 10 days joiners onlyTechnical Skills Required- Object-Oriented Programming: Java / C++ / Python- Unix/Linux: Strong command-line and scripting...
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L2 Support Engineer
3 weeks ago
Bengaluru, India Themesoft Inc. Full timeGreetings from Themesoft! We’re looking for a highly skilled L2 Support Engineer to join our growing team. Location: Bangalore / Hyderabad Experience: 4–10 Years Type: Contract Role only ** Notice Period: Immediate to 10 days joiners only Technical Skills Required - Object-Oriented Programming: Java / C++ / Python - Unix/Linux: Strong command-line...
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L2 Support Engineer
3 weeks ago
Bengaluru, India Themesoft Inc. Full timeGreetings from Themesoft!We’re looking for a highly skilled L2 Support Engineer to join our growing team.Location: Bangalore / HyderabadExperience: 4–10 YearsType: Contract Role only** Notice Period: Immediate to 10 days joiners onlyTechnical Skills RequiredObject-Oriented Programming: Java / C++ / PythonUnix/Linux: Strong command-line and...
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L2 Support Engineer
5 days ago
Bengaluru, Karnataka, India Themesoft Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGreetings from ThemesoftWe're looking for a highly skilledL2 Support Engineerto join our growing team.Location:Bangalore / HyderabadExperience:4–10 YearsType:Contract Role only** Notice Period: Immediate to 10 days joiners onlyTechnical Skills RequiredObject-Oriented Programming: Java / C++ / PythonUnix/Linux: Strong command-line and scripting...
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Platform Support Engineer L2
3 weeks ago
Bengaluru, India NTT Full timeJOB DESCRIPTION Job Requirements Job Profile Summary The role of SIEM/MDR Platform Support Engineer (L2) is an experienced engineer that focuses on handling escalated issues and providing deeper technical expertise than L1 support. L2 engineers troubleshoot complex problems, integrate data feeds, and collaborate with development and engineering teams...
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L2 Support Engineer
3 weeks ago
Bengaluru, India Themesoft Inc. Full timeGreetings from Themesoft! We’re looking for a highly skilled L2 Support Engineer to join our growing team. Location: Bangalore / Hyderabad Experience: 4–10 Years Type: Contract Role only ** Notice Period: Immediate to 10 days joiners only Technical Skills Required Object-Oriented Programming: Java / C++ / Python Unix/Linux: Strong command-line...
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L2 Support Engineer
3 weeks ago
Bengaluru, India Themesoft Inc. Full timeGreetings from Themesoft! We’re looking for a highly skilled L2 Support Engineer to join our growing team. Location: Bangalore / Hyderabad Experience: 4–10 Years Type: Contract Role only ** Notice Period: Immediate to 10 days joiners only Technical Skills Required Object-Oriented Programming: Java / C++ / Python Unix/Linux: Strong command-line...
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L2 Support Engineer
3 weeks ago
Bengaluru, India Themesoft Inc. Full timeGreetings from Themesoft! We’re looking for a highly skilled L2 Support Engineer to join our growing team. Location: Bangalore / Hyderabad Experience: 4–10 Years Type: Contract Role only ** Notice Period: Immediate to 10 days joiners only Technical Skills Required Object-Oriented Programming: Java / C++ / Python Unix/Linux: Strong command-line...