Manager - Service Delivery

2 weeks ago

Bengaluru, Karnataka, India Intertec Systems Full time

EXPERIENCE: 10- 14 Years

CERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)

MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSM

REPORTING TO: Director

Key (INCLUDES TASKS AND AUTHORITIES):

Service Delivery Management:

- Oversee the end-to-end delivery of Microsoft Dynamics 365 solutions, ensuring projects are completed on time, within scope, and budget.

- Establish and maintain service level agreements (SLAs) and key performance indicators (KPIs) to track service quality and client satisfaction.

- Continuously monitor and improve delivery processes to optimize efficiency and performance.

Team Leadership And Coordination:

- Lead cross-functional teams, including project managers, consultants, developers, and support staff, to deliver Dynamics 365 solutions.

- Provide guidance, mentorship, and performance management for team members to achieve high standards of service.

- Coordinate resource allocation and resolve conflicts to meet project and support goals.

Client Relationship Management:

- Serve as the primary point of contact for clients, building strong relationships and ensuring their needs are met.

- Conduct regular client reviews, addressing concerns, gathering feedback, and identifying opportunities for additional services or solutions.

- Act as a trusted advisor by understanding the clients business processes and providing strategic recommendations.

Project And Risk Management:

- Oversee project planning, scheduling, and execution, ensuring alignment with business objectives.

- Identify potential risks and develop mitigation plans to address them proactively.

- Ensure proper documentation of project progress, changes, and final outcomes.

Technical Expertise:

Stay updated with the latest Dynamics 365 features, updates, and industry best practices.

- Collaborate with technical teams to ensure the solution architecture aligns with the clients business requirements.

- Drive innovation by recommending new features or enhancements to existing systems.

Financial Management:

- Manage project budgets, monitor costs, and ensure financial performance aligns with expectations.

- Prepare financial reports and forecasts for senior management and stakeholders.

- 10+ years of experience in IT service delivery or project management, with at least 8 years managing Microsoft Dynamics 365 implementations or support.

- Demonstrated expertise in Dynamics 365 modules (e.

Analytical and problem-solving skills with attention to detail.

Familiarity with Microsoft Azure, Power Platform, and related Microsoft dynamics technologies.

Desired Skills and Experience:

ITIL Framework, Vendor Management, Customer Relationship Management (CRM), Financial Budgeting and Forecasting, Stakeholder Communication, Azure, Microsoft Dynamics, Power Platform

(ref:iimjobs.com)

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Nasugroup Full time

    We are seeking an experienced and client-focused Service Delivery Manager with 8-12 years of experience in IT service management, operations, and stakeholder engagement. The Service Delivery Manager will be responsible for ensuring seamless delivery of IT services, managing SLAs, and driving service excellence across multiple client accounts. This role...

  • Manager, service delivery

    3 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: : Key Details:Designation: Manager, Service Delivery, IndiaExperience: 15 years with 7 years in ManagementWork Location: Hebbal | Brookfield - BengaluruNotice Period: Immediate to 90...

  • Service Delivery Manager

    1 day ago

    Bengaluru, Karnataka, India GSSTech Group Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    We are hiring a Service Delivery Manager for a leading banking client in the UAE. The role requires overseeing the delivery aspects of the squad, managing resources, handling delivery challenges, and ensuring smooth operations for offshore resources. The candidate will act as the primary point of contact for offshore teams and facilitate seamless service...

  • Manager, Service Delivery

    3 weeks ago

    Bengaluru, Karnataka, India ReSource Pro Full time

    Job Description:Job Title: Manager - Service DeliveryReports to: Service Delivery - DirectorDepartment: Service Delivery UnitLocation: Bangalore, IndiaMeet the hiring team: sagar_gowda@resourcepro.in.LinkedIn: https://www.linkedin.com/in/sagarbs04?utm_source=share&utm_campaign=share_via&utm_content=profile&utm_medium=ios_appKey Details:Designation: Manager,...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Resource Pro Full time US$ 1,04,000 - US$ 1,30,878 per year

    Job Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,India Report to - Director, Service Delivery,IndiaDepartment Service Delivery Unit Location Bangalore, IndiaPurpose of the Position:In this pivotal role,Critical leadership will be expected during this exciting and transformative time for the company - a unique...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India VyntraPro Innovations Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    We're Hiring |Service Delivery Manager – Enterprise Telephony, Contact Center Location: BangaloreExperience -6-9 YearsWe are looking for a highly skilled Service Delivery Manager with strong expertise in Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms. This role is ideal for someone who can design, implement, and optimize...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Position/ Job Title: Service Delivery Manager Location: Bengaluru, Karnataka Job Description for the Position: The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Resource Pro Full time US$ 1,04,000 - US$ 1,30,878 per year

    Greetings from ReSource ProJob Description: Manager, Service Delivery Manager, IndiaJob Title - Manager, Service Delivery,Working Experience: Minimum 12+ years experience, 7+ years of experience as an Manager.Ideal candidates will have experience in:US HealthcareUS MortgageUS InsuranceUS ProcessInternational BPO Operation Non-voice process.Purpose of the...

  • Service Delivery Manager

    3 weeks ago

    Bengaluru, Karnataka, India ISG (Information Services Group) Full time

    Position/ Job Title: Service Delivery ManagerLocation: Bengaluru, KarnatakaJob Description for the Position:The Service Delivery Manager (SDM) is responsible for the effective management and organization of operational aspects of IT Services. The job holder is responsible for coordinating the various projects as initiated by the customer and will be single...

  • Service Delivery Manager

    2 weeks ago

    Bengaluru, Karnataka, India Bread Financial Full time

    Every career journey is personal. That's why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here.Job SummaryThe Service Delivery Manager will lead, provide direction for End User Services team, coordinate with counterparts and stakeholders, and strategically align with End User...