Manager, Sales Operations and Enablement

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manager, Sales Operations and Enablement is a management role, responsible for operationally managing a team of functional individual contributors focused on enabling the sales force with relevant and valuable sales tools, processes, methods and training.

This role is responsible for the operational management and leadership of a team of functional individual contributors fostering a collaborative and innovative team culture focused on operational excellence.

What you'll be doing

Key Responsibilities:

Assists the sales team to define the way they approach the market and achieve set targets through enabling effective sales processes, tools and training. Acts as mentor/coach and advisor that assists the sales force by delivering consistent and valuable training interventions that enable continuous improvement and revenue growth whilst closing skills gaps. Provides sales tools and methodologies that assist with the management of account opportunities, pipelines and forecasting efforts, ensuring accessibility and tool utility training. Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals. Improves sales performance through continuously evolving processes, technology and methodologies to meet deliverables. Acts as a change agent for sales initiatives by executing enabling activities such as tools, process and methods. Identifies and develops improvements to current processes and methods. Provides the knowledge and skills that enable successful customer business outcomes. Works with smaller sales teams and providing operational management to a team of functional individual contributors, implements sales onboarding, as well as relevant training and coaching. Tracks sales metrics and manages accuracy, providing related reporting to the relevant stakeholders. Provides sales process management support to sales teams. Ensures the delivery of content and communication related to marketing and sales collateral and commercial messaging. Works with internal stakeholders and benchmark external data to assist with the development of compensation plans. Ensures that enablement technology continues to provide value and regularly review and audit the technology stack to ensure relevance and usefulness.

Knowledge and Attributes:

Advanced understanding of the vast range of IT operations and service offerings. Demonstrable advanced knowledge and understanding of IT industry environment and business needs. Advanced strategic and operational team leadership skills and able to effectively manage the resources that report to them. Advanced business and commercial acumen. Advanced collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally. Advanced knowledge of the client environment. Advanced understanding of the local, regional and global sales environments and ability to grasp the challenges facing the sales force. Advanced ability to identify trends and areas for improvement. Advanced understanding of solution selling concepts and solid knowledge on sales process design. Advanced problem analysis and solution formulation skills. Demonstrates learning and service orientation.

Academic Qualifications and Certifications:

Bachelor's degree or equivalent in business or sales or a related field. Relevant certifications such as SPIN and Solution Selling are desirable.

Required Experience:

Advanced demonstrable level of relevant experience in similar role within a related environment. Advanced previous experience operationally managing a sales operations / effectiveness team. Advanced experience dealing with stakeholders to influence sales. Advanced demonstrable experience in the sales operations / effectiveness management role. Advanced strategic and operational planning experience. Advanced with process engineering and management. Advanced systems experience.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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