Oracle Cloud Technical Lead

4 weeks ago

Palakkad, Kerala, India de Novo Solutions Full time

We are looking for a highly skilled and motivated Oracle Cloud Technical Lead to join our expanding Managed Services team in India. This role is pivotal to establishing and growing our offshore capability, working closely with our UK-based counterparts to deliver high-quality managed services to our clients.

You will lead a technical team, manage performance and development, and play a hands-on role in delivering Oracle Cloud solutions across a variety of support and enhancement activities. Experience with Oracle Redwood and Visual Builder Cloud Service (VBCS) is essential, alongside a solid foundation in broader Oracle Cloud technical components.

You will:

  • Lead and manage a team of Technical support consultants based in India, including recruitment, onboarding, and line management responsibilities.
  • Work hands-on as a senior Oracle Cloud Technical support consultant, actively triaging, diagnosing, and resolving client issues.
  • Partner closely with the UK ERP support lead to build a cohesive, cross-regional support function and align on processes and priorities.
  • Lead and execute technical design, development, testing, and support of Oracle Cloud applications
  • Deliver technical components including BI Publisher Reports, HCM Extracts, Approval Workflows, Fast Formulas, Oracle Integration Cloud (OIC) interfaces, and Fusion Analytics Warehouse (FAW)
  • Design and develop solutions using Oracle Redwood UX and VBCS
  • Conduct technical workshops, support requirements gathering, and map business processes
  • Maintain clear and accurate documentation of troubleshooting steps and contribute to the improvement of support materials and internal knowledge base.
  • Deliver and coordinate training sessions to support the development of less experienced team members.
  • Supervise and contribute to quarterly system updates, including testing and deployment activities.
  • Build and maintain strong client relationships, ensuring a high level of satisfaction through timely and effective support.
  • Provide strategic input into the development of scalable, high-performing support models.
  • Act as a key liaison between the India and UK teams to ensure seamless collaboration and knowledge sharing.

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