Incident Coordinator

3 days ago

Noida, Uttar Pradesh, India TECEZE Full time

Job Title: Incident Coordinator (L1)

Location: Genpact Site (Global Locations)

Shift: 24x7 Rotational Shifts

Experience:1-3 years

Role Overview:

We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket management, and cross-team communication to ensure timely and effective issue resolution in a global 24x7 support environment.

Key Responsibilities:


•Monitoring & Alert Management:

Monitor infrastructure alerts and notifications.

Log tickets based on alerts using defined SOPs.


•Incident & Ticket Management:

Collect and share system logs with L2 support or Incident Managers.

Update log notes, manage ticket lifecycle, and ensure timely closure.

Raise tickets with external service providers as needed.


•Coordination & Communication:

Coordinate with internal teams for issue resolution and update ticket status.

Facilitate and manage conference bridges involving all relevant stakeholders.

Follow up on action items identified during incident calls.


•Change & Service Request Handling:

Raise change tickets using pre-defined templates.

Execute service requests (SRs) as per SOPs.


•Vendor & Logistics Coordination:

Align with ISPs/OEMs and coordinate Field Engineer (FE) visits.

Obtain necessary approvals from Data Center Leads, IT Site Leads, and Logistics teams.

Coordinate RMA (Return Material Authorization) arrival and returns.


•Reporting:

Extract and share reports with appropriate teams and stakeholders.

Qualifications:


•Technical Graduate or 3-Year Diploma in Electronics & Telecommunication / Computer Engineering or


•Any Graduate with 1–2 years of relevant experience in IT support coordination within the ITES/BPO industry.

Preferred Certifications:


•ITIL v3 or v4 Foundation (Trained or Certified preferred)


•Basic understanding of ITIL framework and service management processes.

Technical Skills:


•Strong knowledge of network and server devices


•Basic understanding of monitoring tools, ticketing systems, and ITSM platforms


•Technical orientation with familiarity in IT infrastructure environments

Soft Skills:


•Strong customer service orientation and problem-solving attitude


•Excellent communication skills in English (verbal and written)


•Ability to work under pressure and deliver within tight timelines


•Strong coordination and interpersonal skills

  • Incident Coordinator

    1 week ago

    Noida, Uttar Pradesh, India TECEZE Full time

    Job Title : Incident Coordinator (L1)Location: Genpact Site (Global Locations)Shift : 24x7 Rotational ShiftsExperience: 1-3 yearsRole Overview:We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket...

  • Incident Coordinator

    2 weeks ago

    Noida, Uttar Pradesh, India TECEZE Full time

    Job Title : Incident Coordinator (L1) Location: Genpact Site (Global Locations) Shift : 24x7 Rotational Shifts Experience: 1-3 years Role Overview: We are seeking a highly motivated and detail-oriented Incident Coordinator (L1) to join our IT operations team. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring,...

  • Incident Management Coordinator

    4 weeks ago

    Noida, Uttar Pradesh, India TECEZE Full time

    Job Title:Incident Management Coordinator – L1Department:IT Operations / Service DeskReports To:Incident Manager or IT Operations LeadLocation:Remote/HybridRole Purpose:The Incident Management Coordinator (L1) is responsible for monitoring, logging, categorizing, and prioritizing incidents in alignment with the ITIL framework. This role acts as the first...

  • Incident Manager

    5 days ago

    Noida, Uttar Pradesh, India Coforge Full time

    Job Description- Facilitate the Major Incident Bridge by engaging all relevant Resolver Groups and maintaining discussions till the Major incident is resolved- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.- Coordinating with the respective SMEs for speedy resolution of the Major...

  • Incident Resolution Specialist

    3 days ago

    Noida, Uttar Pradesh, India beBeeincident Full time ₹ 50,00,000 - ₹ 80,00,000

    We are seeking a detail-oriented professional to join our IT operations team as an Incident Coordinator. The ideal candidate will be responsible for end-to-end incident coordination, alert monitoring, ticket management, and cross-team communication to ensure timely and effective issue resolution in a global 24x7 support environment.

  • Senior Incident Response Professional

    4 days ago

    Noida, Uttar Pradesh, India beBeeOperational Full time

    The Crisis Resolution Manager plays a pivotal role in ensuring timely incident resolution, minimizing business disruption. Key responsibilities include facilitating communication among teams and stakeholders, coordinating efforts to restore services within agreed SLAs, and conducting thorough analyses to identify root causes and areas for improvement.Key...

  • End-to-End Incident Specialist

    6 days ago

    Noida, Uttar Pradesh, India beBeeIncident Full time ₹ 5,00,000 - ₹ 10,00,000

    Incident Coordinator RoleThe ideal candidate will be responsible for comprehensive incident management, proactive alert monitoring, and timely ticket resolution in a dynamic 24x7 support environment.Key Responsibilities:Alert Monitoring & Management: Monitor infrastructure alerts and notifications. Log tickets based on alerts using defined Standard Operating...

  • Global IT Operations Coordinator

    4 days ago

    Noida, Uttar Pradesh, India beBeeCoordinator Full time ₹ 60,00,000 - ₹ 90,00,000

    Incident Coordinator Job DescriptionThe Incident Coordinator role is a critical position within our IT operations team, responsible for end-to-end incident coordination and management.Key Responsibilities:Monitoring & Alert Management:Monitor infrastructure alerts and notifications in real-time to prevent issues from escalating.Log tickets based on alerts...

  • IT Service

    1 week ago

    Noida, Uttar Pradesh, India Global Payments Inc. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Technical Service Coordinator

    16 hours ago

    Noida, Uttar Pradesh, India Stefanini North America and APAC Full time US$ 90,000 - US$ 1,20,000 per year

    Details:Job DescriptionDESCRIPTION______________________________________________The Technical Service Coordinator is responsible for coordinating and managing HCI technical service delivery to clients.This involves working closely with technical teams to ensure that service delivery meets the agreed-upon standards, and that any issues are addressed...