Dreamcast - Manager - Client Servicing

2 weeks ago


Jaipur, India Dreamcast Full time

About the are a dynamic player in the event technology sector, specializing in creating engaging and immersive event experiences through innovative tech solutions.Operating on-site in India, we are committed to providing exceptional client servicing and cutting-edge event solutions that set industry benchmarks.If you are passionate about technology, client relationships, and the excitement of live events, this is your chance to join a growing, forward-thinking team.The Role: Client Servicing is a critical, client-facing role based in Jaipur.You will be the primary link between our clients and our innovative event technology solutions, managing the complete relationship lifecycle from strategy to execution.Key Relationship Management: Manage end-to-end client relationships by deeply understanding client needs and translating them into actionable event strategies related to Exhibitions, Conferences, and other large-scale events.- Cross-Functional Coordination: Serve as the central hub, coordinating seamlessly with cross-functional teams including technical, production, and creative to ensure the timely and high-quality delivery of all event solutions.- Event Execution Oversight: Oversee the planning and execution of events, ensuring all technical and logistical aspects align precisely with client expectations and industry standards.- Client Communication: Serve as the primary point of contact for clients, proactively addressing queries, managing expectations, and resolving issues promptly and professionally.- Performance & Improvement: Monitor event progress, gather comprehensive client feedback, and develop actionable insights to drive continuous improvement in service delivery and technology offerings.- Reporting & Documentation: Maintain comprehensive reports and meticulous documentation on client interactions, project status, and event outcomes.Skills & Must-Have (Required Experience: 3-5 Years)- Industry Experience: Proven experience in client servicing and account management within the event technology, Exhibitions, Conferences, or a closely related industry.- Communication & Relationship Building: Strong interpersonal and communication skills (verbal and written) with a demonstrable knack for building long-lasting, trust-based client relationships.- Project Management: Proven ability to manage multiple projects simultaneously and coordinate effectively with diverse internal and external teams under tight deadlines.Preferred Experience in planning and executing events or large-scale projects, with a functional understanding of event tech software and solutions.- Demonstrated problem-solving skills coupled with an analytical mindset and excellent attention to detail.- Familiarity with client feedback systems and performance metrics to effectively drive service improvements.Why Join Us?We offer a challenging yet rewarding environment where you can merge your passion for client service with the exciting world of event technology.You will have a direct impact on the success of high-profile events across India. (ref:iimjobs.com)



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