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Transactional Quality- Associate Manager

2 months ago

Kozhikode, India IGT Solutions Full time

Position: Assistant Manager – Transactional Quality

Location: Pune

Employment type: Permanent

Job type: Full time



Profile Summary:


IGT Solutions is looking for Assistant Manager –Quality . The AM- Quality oversees and manages the full quality control cycle, designs quality management system, develops sustainable improvements in operations, provides recommendations for process development, and leads standardization and documentation of team processes and procedures required by IGT to further drive reliability and consistency of operations procedures and protocols.

Primary Job Responsibility:

  • Team Management - Managing a Team of Quality Evaluators and Team Leaders for defined span
  • Should have time and people management skills
  • Quality Activities - Documentation for Transaction Monitoring
  • -Keeping Track on Process Trends
  • -Analyze and Report Trends in Agents/Process performance
  • -Implement corrective action plans as and when required
  • -Participate in quality systems improvement activities using six sigma methodologies
  • -Recommend initiatives to improve transaction Quality through new quality tools and Motivational
  • Dip check compliance - Weekly
  • Calibration compliance - Weekly
  • Weekly and Monthly reports - Weekly and Monthly
  • Identify bottom Quartile and steps to improve them.
  • Analyze and Report Trends in Agents/Process performance
  • Implement corrective action plans as and when required
  • Participate in quality systems improvement activities using six sigma methodologies
  • Recommend initiatives to improve transaction Quality through new quality tools and Motivational approach


Education and Essential Experience:

Preferable experience in Travel/ Airlines domain

Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).

Strong supervisory skills with an eye for detail. Result Oriented.

Excellent written and verbal communication skills in English.

Organized and Methodical.

Target and deadline driven.

Sound knowledge of MS Office (Specially Excel, Word and PPT)

Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

Key Enablers:


  • Ability to motivate and inspire teams
  • Innovative and able to foresee market conditions
  • Excellent people manager, open to direction and a collaborative work style and commitment to get the job done
  • Persuasive with details and facts
  • Confident, flexible with the ability to work in a fast paced and changing environment
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
  • Extrovert with a blend of sales mind set


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.