Director – Client Services

3 weeks ago

New Delhi, India Anakin (YC S21) Full time

Job Description: Director - Account GrowthLocation: Bangalore, India (In-office, Monday to Friday)The OpportunityAs an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships.Key Responsibilities:1.Account Expansion & Revenue Growth- Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals. - Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes. - Build multi-threaded relationships across client organizations to identify new growth avenues.2.Retention & Churn Prevention- Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition. - Create and implement account retention playbooks, ensuring consistent engagement and value delivery. - Act swiftly on early warning signals to protect revenue and maintain long-term relationships.3.Strategic Account Leadership- Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership. - Lead quarterly and annual business reviews (QBRs/ABRs), driving alignment on joint success plans and measurable outcomes. - Champion the customer’s voice internally, influencing product development and service improvements.4. Insights & Reporting- Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership. - Monitor churn drivers and expansion levers, translating insights into strategic account plans. - Share success stories and best practices to scale account growth programs across the portfolioQualifications & Skills- 10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts. - Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies. - Ability to engage and influence C-level executives as a trusted advisor. - Exceptional relationship-building and negotiation skills. - Strong analytical and strategic planning skills, with the ability to turn insights into action. - Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.

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