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Avaya T3 Engineer

4 weeks ago

Hyderabad, Telangana, India C1 Global Innovation & Capability Center Full time

Summary

The Diagnostic Engineer is responsible for identifying and resolving complex telephony and other associated technology issues.

Essential Functions

  • Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment
  • Follows up with customer contacts to ensure satisfactory resolution
  • Reports findings, tracks progress, and documents customer communication within incident management system
  • Manages workload in a manner that meets defined Service Level Objectives
  • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion
  • Develops positive working relationships with internal and external customers

Required Qualifications

  • Bachelor's degree in telecommunication or equivalent related education and work experience
  • 10 years' experience supporting telecommunications hardware and software
  • Avaya CM 6.0 and higher adjuncts
  • Must possess strong computer skills and excellent working knowledge of general business applications including MS Word and Excel
  • Must possess excellent oral and written communication skills in English
  • Highly skilled in writing with details, accuracy, and consistency
  • Strong analytical, interpersonal, and relationship building skills
  • Superior skill in the use of the internet, email applications, procurement/inventory systems, maintenance
  • Strong work ethic and personal drive to excel
  • Strong sense of urgency and commitment to get the job done
  • Superior negotiation, coordination, and conflict resolution skills
  • Ability to use (and learn new) complex systems, technologies, and applications
  • Ability to adapt to change quickly and multitask
  • Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion

Desired/Preferred Qualifications

  • Industry certifications on telephony and associated technology solutions
  • Avaya ACSS or ASPS
  • Two years working experience in the managed services industry
  • Multilingual
  • 8+ years of experience supporting Avaya Solutions
  • Familiar with both voice and data equipment and technologies