WALKIN - Hiring for Quality Analyst - BPO & International Voice Process Background - 24th, 27th & May 2024
3 weeks ago
Mega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 24th, 27th May 2024.
NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST*
Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,
Elcot Sez, Sholinganallur, Chennai – 600119.
Interview Timing: 10.30am to 4pm
Shift : US Shift
EXP : 2 - 7 Yrs
Work Location : Chennai, Navalur / Ambattur
Cab Facility - Yes
ROLES & RESPONSIBILITY:
- Doing Transaction Monitoring and providing insights for business leading lagging areas.
- Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
- Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
- Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
- Understand Sample Size calculation and distribution approach and execute
- Participation in all the Calibration Sessions (internal / External)
- Identify the training needs of the associates or improvement opportunities basis gaps identified.
- Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
- To provide data to operations for quality related PIP (Process Improvement Plan) progression
- Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
- To conduct weekly performance update (WPU) covering the latest process updates.
- Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.
Candidate should bring 2 copies of updated resume.
Contact Person : HR - Sivashankari
Thanks & Regards
Sivashankari M
Executive HR
hcltech.com
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chennai, India HCLTech Full timeMega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 24th, 27th May 2024.NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST*Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,Elcot Sez, Sholinganallur, Chennai – 600119.Interview Timing: 10.30am to 4pmShift : US ShiftEXP : 2 - 7...
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Chennai, India HCLTech Full timeMega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 24th, 27th May 2024.NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST*Interview Venue :HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,Elcot Sez, Sholinganallur, Chennai – 600119.Interview Timing:10.30am to 4pmShift: US ShiftEXP: 2 - 7 YrsWork...
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Chennai, India HCLTech Full timeMega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 24th, 27th May 2024.NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST*Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,Elcot Sez, Sholinganallur, Chennai – 600119.Interview Timing: 10.30am to 4pmShift : US ShiftEXP : 2 - 7 YrsWork...
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Chennai, India HCLTech Full timeMega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 24th, 27th May 2024.NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST*Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,Elcot Sez, Sholinganallur, Chennai – 600119.Interview Timing: 10.30am to 4pmShift : US ShiftEXP : 2 - 7 YrsWork...
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Chennai, India HCLTech Full timeMega Walkin drive for QUALITY ANALYST (BPO \ International Voice Process Background) - 24th, 27th May 2024. NOTE: *QUALITY ANALYST - BPO \ INTERNATIONAL VOICE PROCESS BACKGROUND MUST* Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai – 600119. Interview Timing: 10.30am to 4pm Shift : US Shift EXP : 2 -...
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