Call Center Manager

1 month ago

Coimbatore, India Doo Group Full time

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together

Looking for a New Challenge? Join Us as We Expand Globally

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

We are seeking an experienced Call Centre Manager to lead and oversee our team of Tele Sales Executives. The ideal candidate will drive sales performance, ensure team productivity, and cultivate a supportive, high-achieving work environment. In this role, you will set strategic goals, monitor progress, and provide guidance to ensure that the team delivers exceptional client service while consistently achieving sales and service targets. This position requires strong leadership, communication, and organizational skills, with a solid background in tele sales, Preferable knowledge in Real Estate or Property Management.

  • Lead and oversee a team of call centre representatives specializing in property, financial products.
  • Provide regular coaching, training, and feedback to staff to enhance their performance, service delivery, and productivity.
  • Monitor, guide, and motivate the team to achieve individual and team sales targets.
  • Conduct performance evaluations, set individual targets, and implement corrective actions as required.
  • Develop and implement strategies to enhance customer service delivery, improve client retention, and ensure client satisfaction.
  • Monitor and analyse key performance indicators (KPIs) such as call resolution time, client retention rate to assess call centre effectiveness.
  • Handle escalated client inquiries and complaints in a professional and efficient manner, maintaining high standards of client relations.
  • Collaborate with other departments to streamline processes, share insights, and identify areas for improvement across the organization.
  • Ensure all team members adhere to company policies, sales scripts, and regulatory guidelines.
  • Regularly review and refine sales scripts, incorporating best practices to maximize outcomes.
  • Monitor team calls to ensure quality standards and provide feedback for continuous improvement.
  • Stay updated on industry regulations, trends, and best practices to ensure compliance and enhance service offerings.
  • Utilize call centre technology and software to improve operational efficiency, service quality, and data analysis capabilities.
  • Implement tools and technologies to support representatives and enhance the client experience.


What we’re looking for:


  • Minimum 8-10 years of experience in a call centre or tele sales environment, with at least 2-3 years as a Call Centre Manager or similar leadership role.
  • Exceptional leadership, coaching, and team-building skills.
  • Effective communication and interpersonal skills, with the ability to engage, influence, and inspire a team.
  • Proficiency in CRM and Microsoft Office applications, with strong organizational and multitasking abilities.
  • Analytical mindset with the ability to interpret sales data and implement relevant strategies.
  • A solution-oriented approach with a proactive attitude toward problem-solving.
  • Familiarity with customer service best practices, and industry trends.
  • Ability to work independently and as part of a collaborative team.
  • Knowledge in Real Estate or Property Management will be an added advantage.


What we offer/What's in it for you:


  • Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
  • We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
  • We reward our best employees with quarterly employee recognition awards in USD.
  • Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw. Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated


Discover your potential with Doo Group. Apply now and be part of our success story

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo

  • Call Center Executive

    2 months ago

    Coimbatore, Tamil Nadu, India Fast Track Call Taxi Pvt Ltd Full time

    Shift: Morning shift, Evening shift. Qualification: Any degrees, MS Excel skill,Typing and Telecalling. **Job Types**: Part-time, Permanent, Fresher Pay: ₹6,000.00 - ₹16,000.00 per month Schedule: - Evening shift - Morning shift - Rotational shift - Weekend availability Supplemental Pay: - Overtime pay **Education**: - Diploma...

  • Call Center Executive

    6 months ago

    Coimbatore, Tamil Nadu, India Fast Track Call Taxi Pvt Ltd Full time

    Qualification: Any degree, MS Excel skill,Typing and Telecalling. **Job Types**: Full-time, Part-time, Permanent, Fresher **Salary**: ₹13,000.00 - ₹16,000.00 per month Expected hours: No more than 6 per week Schedule: - Fixed shift - Night shift - Rotational shift - Weekend availability Supplemental pay types: - Overtime pay **Education**: -...

  • Call Center Executive

    6 months ago

    Coimbatore, Tamil Nadu, India Fast Track Call Taxi Pvt Ltd Full time

    Qualification: Any degree, MS Excel skill,Typing and Telecalling. **Job Types**: Full-time, Part-time, Permanent, Fresher **Salary**: ₹13,000.00 - ₹16,000.00 per month Expected hours: No more than 6 per week Schedule: - Night shift - Rotational shift - Weekend availability Supplemental pay types: - Overtime pay **Education**: - Bachelor's...

  • Call Center Executive

    6 months ago

    Sivananda Colony, Coimbatore, Tamil Nadu, India Fast Track Call Taxi Pvt Ltd Full time

    We are the Fast Track Call Taxi Pvt Ltd which located in Sivananda Colony,Seeking Freshers for our call center. Should handle Customer complaint and should take customer Feedback report. **Job Types**: Full-time, Part-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift - Evening shift - Fixed shift - Morning shift -...

  • Call Center Representative

    6 months ago

    Coimbatore, India Isha Foundation Full time

    Would you like to be part of an organization driven by enthusiasm and oriented towards global harmony and individual empowerment? The foothills of the Velliangiri mountains, forty kilometers from the city of Coimbatore in South India, serve as a home for the Isha Yoga Center. The center is dedicated to fostering inner transformation and creating a stable...

  • Call Center Executive

    6 months ago

    Coimbatore, India Eagle Fleet Services Private Limited (Red Taxi) Full time

    We are seeking energetic and reliable professionals to join our team as Call Center Representatives. Freshers and experienced can apply - Handle many inbound calls from customers - Identify the needs of customers, resolve issues, and provide solutions. - Ensure you follow the customer service script provided by the company for uniformity. - Also, be...

  • Call center manager

    1 month ago

    Coimbatore, India Doo Group Full time

    Join Doo Group – Explore α Better FutureDoo Group is a global financial services group with Fin Tech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, Fin Tech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Call Center Manager

    4 weeks ago

    Coimbatore, India Doo Group Full time

    Join Doo Group – Explore α Better FutureDoo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Call Center Manager

    1 month ago

    Coimbatore, India Doo Group Full time

    Join Doo Group – Explore α Better FutureDoo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Call Center Manager

    1 month ago

    Coimbatore, India Doo Group Full time

    Join Doo Group – Explore α Better Future Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Call Center Manager

    1 month ago

    Coimbatore, India Doo Group Full time

    Join Doo Group – Explore α Better Future Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...

  • Call Center Representative

    6 months ago

    Coimbatore, Tamil Nadu, India AppsComp Widgets Pvt Ltd Full time

    Excellent spoken and written English - Good at attention to detail in customer support - Experience in a call center or customer support role is an advantage - 0-1 Years of Experience - US Hours-Night Shift Only Contact for enquiry: 9597942306 **Address**: (Near KFC) 3rd Floor, Mayflower Valencia, Nava India, Coimbatore, Tamil Nadu 641006 **Job...

  • Call Center Executive

    7 months ago

    Coimbatore, India Sterna Security Devices Pvt Ltd Full time

    Sterna Security offers high security solutions, providing bespoke security implementation for a wide variety of automated and intelligent requirements. Role: Call Center Executive Location: RS Puram, Coimbatore Fulltime job We are looking a Technical Support Engineer who has good experience working on Support filed. Must known language :...

  • Call Center Customer Service Representative

    7 months ago

    Coimbatore, Tamil Nadu, India Doo Group Full time

    **Responsibilities**: - Handle inbound and outbound calls from customers regarding insurance, investment, and other financial products. - Assist customers in resolving issues, complaints, and inquiries in a professional and timely manner. - Educate customers on available services, promotions, and cross-sell/up-sell opportunities. - Maintain comprehensive...

  • Call Center Executive

    7 months ago

    Coimbatore, India Sterna Security Devices Pvt Ltd Full time

    Sterna Security offers high security solutions, providing bespoke security implementation for a wide variety of automated and intelligent requirements. Role: Call Center Executive Location: RS Puram, Coimbatore Fulltime job We are looking a Technical Support Engineer who has good experience working on Support filed. Must known language :...

  • Call Center Executive

    6 months ago

    Sivananda Colony, Coimbatore, Tamil Nadu, India Fast Track Call TAXI Full time

    Contact Number: 73581 02899 **Job Types**: Full-time, Fresher, Part-time **Salary**: ₹12,000.00 - ₹14,000.00 per month **Benefits**: - Commuter assistance - Flexible schedule - Leave encashment Schedule: - Evening shift - Morning shift Supplemental pay types: - Overtime pay - Performance bonus - Yearly bonus **Education**: - Bachelor's...

  • Call Center Executive

    6 months ago

    Coimbatore, Tamil Nadu, India Solid State Practice Full time

    Number of working days per week - 5 Shift: US / Night Day to day responsibilities of the call center executive will be to handle calls of patients or their attendants. He/she will then have to reply to those queries in a set format, book doctor appointments on a portal, and/or transfer the call to other departments if required etc. **Skill...

  • Call Center Executive

    6 months ago

    Coimbatore, Tamil Nadu, India Solid State Practice Full time

    Number of working days per week - 5 Shift: US / Night Day to day responsibilities of the call center executive will be to handle calls of patients or their attendants. He/she will then have to reply to those queries in a set format, book doctor appointments on a portal, and/or transfer the call to other departments if required etc. **Skill...

  • Tele Calling Executive

    6 months ago

    Coimbatore, India iCube Learning Center Full time

    We are searching for an engaged tele caller to reach our targets. Prior experience as a tele caller or similar can join with us. Freshers are also welcome if suits the criteria Good Communication in English and basic Computer Skills are required. Making outbound calls for generating leads. Follow up with incoming leads. Ability to develop maintain...

  • Call Center Manager

    1 month ago

    Coimbatore, India Doo Group Full time

    Join Doo Group – Explore α Better FutureDoo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with...