Customer Support Executive

2 weeks ago


Hyderabad, Telangana, India SmartWinnr Full time

Job Summary:

As a Customer Support Executive, you will play a crucial role in ensuring the successful implementation and ongoing support of SmartWinnr for our global clientele. You will engage with customers throughout the pilot, implementation, and post-implementation phases, providing exceptional support and consulting to meet their needs. This role requires handling tasks independently, a commitment to working night shifts, and leveraging your experience to contribute to customer satisfaction and success.

Responsibilities:

  • Customer Engagement: Interact with SmartWinnr customers across various stages including pilot, implementation, and post-implementation to ensure seamless integration and satisfaction.
  • Query Resolution: Address and resolve customer queries with a consultative approach, providing tailored solutions and guidance.
  • Product Knowledge: Stay updated with the latest updates, changes, and releases in SmartWinnr to offer accurate and current information to customers.
  • Opportunity Identification: Assist in identifying and leveraging cross-sell and upsell opportunities within existing customer accounts to drive growth.
  • Independent Handling: Manage and execute tasks independently with minimal supervision, demonstrating strong problem-solving skills.
  • Night Shift: Be available to work night shifts to accommodate global customer needs and ensure timely support across different time zones.

Requirements:

  • Education: B.Tech or related fields.
  • Experience: 3+ years of experience in a similar role with a proven track record in customer support or technical support.
  • Communication Skills: Excellent written and verbal communication skills in English, with the ability to clearly convey complex information.
  • Technical Proficiency: Ability to learn and effectively use software systems like SmartWinnr. Proficiency with Gmail and Microsoft products (PowerPoint, Excel, Word).
  • Self-Motivation: Results-driven, self-starter with strong motivation, persistence, and a proactive attitude.
  • Customer Focus: A passion for helping others, delivering exceptional support, and ensuring a high level of customer satisfaction.
  • Flexibility: Willingness to work night shifts and adapt to the needs of a global customer base.

What we offer:

  • Competitive compensation and benefits package.
  • Opportunity to work with a dynamic and innovative team.
  • Professional development and growth opportunities.


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