ITIL Analyst
2 weeks ago
ITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management]Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period.ResponsibilitiesService Request Management- Provider will partner with Customer to improve auto-routing of service requests to the correct resolver groups and minimize number of hops.Change Management- Provider will provide assistance as required for major changes being implemented which have a direct impact on end user productivity.Release Management- Provider will provide assistance as required and partner with other Customer resolver groups to help minimize end user impact on all planned releases. - Proactively engage with Customer resolver groups and project teams to forecast impact, build knowledge articles and adjust staffing levels as required for all planned releases and roll outs.Configuration Management- Provider will provide inputs to Customer to help improve the overall usage and accuracy of configuration items.Knowledge Management:- Provider will contribute, organize, facilitate and maintain the knowledge base. - Provider will align a knowledge manager to work directly with Customer stakeholders to enhance the content and quality of the knowledge base. - Provider will create self-service knowledge articles based on frequently reported incidents to make end users self-sufficient and enable them to resolve frequent issues without reaching out to the Service Desk.Qualifications we seek in youMinimum Qualifications- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. - Minimum 3 years of experience.Preferred Qualifications/ Skills- [Service Req/Incident/Problem/change/configuration/Knowledge management]
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ITIL Analyst
3 weeks ago
Delhi, India Genpact Full timeITIL AnalystLocation: HyderabadExperience: 1-3 yearsImmediate joiners PreferredReq/Incident/Problem/change/configuration/Knowledge management)Kindly share resume to with Sub of "ITIL" along with notice period.ResponsibilitiesService Request ManagementProvider will partner with Customer to improve auto-routing of service requests to the correct resolver...
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ITIL Analyst
4 weeks ago
Delhi, India Genpact Full timeITIL Analyst Location: Hyderabad Experience: 1-3 years Immediate joiners Preferred Req/Incident/Problem/change/configuration/Knowledge management] Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period. Responsibilities Service Request Management Provider will partner with Customer to improve auto-routing of service...
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Documentation Analyst
3 weeks ago
New Delhi, India Ingenico Full timeJob Summary:We are seeking a detail-oriented and analytical Process Analyst to develop, document, and optimize support and service management processes in alignment with ITIL best practices. This role is essential in creating clear, consistent, and user-friendly process documentation that enables operational excellence across our customer support...
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Senior Support Analyst
2 weeks ago
New Delhi, India BNP Paribas Full timeMandatory Skills :-Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOps Good to have: KafkaExperience :- 6 - 9 YearsPosition Purpose :-This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations,...
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Senior Support Analyst
2 weeks ago
New Delhi, India BNP Paribas Full timeMandatory Skills :- Unix, Shell scripting, SQL, Dynatrace or any other monitoring tool (configuration), Autosys or any other scheduling tool, DevOpsGood to have: KafkaExperience :- 6 - 9 YearsPosition Purpose :-This is for a Lead Support Analyst role, reporting to the Application Support Manager within ISPL ALMT APS.The role includes ITIL Operations,...
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Security Operations Center Analyst
3 weeks ago
New Delhi, India airtel Full timeJob Summary:The Security Operations Center (SOC) Security Analyst serves in a SOC team, is responsible for conducting information security investigations as a result of security incidents identified by the Level-1 security analysts who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone).The SOC Security...
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Security Operations Center Analyst
3 weeks ago
New Delhi, India airtel Full timeJob Summary:The Security Operations Center (SOC) Security Analyst serves in a SOC team, is responsible for conducting information security investigations as a result of security incidents identified by the Level-1 security analysts who are monitoring the security consoles from various SOC entry channels (SIEM, Tickets, Email and Phone).The SOC Security...
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Calc Analyst
2 weeks ago
New Delhi, India Aptia Group Full timePlease find below Job description for Implementation Analyst role -About the RoleWe're looking for a highly analytical and technically skilled Analyst to join our Technology Solutions team. This role focuses on delivering expert calculation and automation analysis to support client implementations and ongoing operations. You'll play a key part in...
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Security Analyst
2 weeks ago
New Delhi, India Inventia Healthcare Limited Full timeJob Description: Security AnalystSafeguarding Digital Assets, Ensuring Compliance, and Promoting Security AwarenessRole Overview:The Security Analyst is responsible for protecting organisational information systems and data assets. The role involves coordinating audits, assessing and managing risks, monitoring access controls, and supporting compliance...
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Service Desk Analyst
3 weeks ago
New Delhi, India Tata Consultancy Services Full timeRole: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...