Resolution Analyst
5 days ago
Position & LocationResolution Analyst (Senior Tele-Collections Role) – Rezolution Performance Centre, Wagle Estate, ThaneSalary₹4.2–4.8 LPA + incentives (up to 150%) – up to ₹1–1.2 Lakh a monthAbout the RoleA premium desk role for seasoned tele-collection specialists, responsible for handling complex recovery conversations with empathy, fluency, and precision.Key Responsibilities- Manage high-value/complex overdue accounts through professional telephonic communication. - Negotiate structured repayment solutions aligned with client policies. - Achieve recovery and resolution targets with accuracy and compliance. - Handle escalations requiring deeper negotiation and conflict resolution. - Maintain professional rapport while ensuring adherence to compliance and regulatory frameworks. - Document commitments, call outcomes, and resolutions in CRM systems. - Act as a role model for junior tele-collection officers through consistent performance. - Share portfolio insights and customer behavioral patterns with team leads.Key Skills and Attributes- Fluent communication in English & Hindi (mandatory) + regional language (Tamil, Telugu, Kannada, Punjabi, Gujarati) - Strong negotiation, persuasion, and conflict-resolution skills. - Resilience, empathy, and professionalism. - Ability to manage stress and high-pressure recovery conversations. - Proficiency in digital CRM tools and call logging.-Eligibility Criteria- Minimum fixed salary of ₹3.6 LPA in current/previous role. - 2–3 years’ experience in Sales / Dispute Resolution / Customer Service / Tele-collections / Recovery / Negotiation roles. - Strong communication skills in both English and Hindi. - Willingness to undergo psychometric assessment. - Age: Preferably 22–30 years.Compensation and Benefits- Fixed Salary: ₹4.2 – ₹4.8 LPA + upto 150% incentive - Performance Incentives: Up to 100% of fixed pay (monthly/quarterly outcomes). - Benefits: Health & Medical Insurance, Personal Accident Coverage, Retirals.-Work TimingsMonday to Saturday – 9:30 AM to 6:30 PM (Roster-based).About the CompanyRezolution is a decade-old, pan-India debt collection company with 750+ professionals across 60+ cities. The Thane Performance Centre is its flagship hub, driving AI-led collection technologies and high-performance tele-collections.Why Join Us?- Premium Role: Transition into a senior, performance-driven role. - High Earnings Potential: Incentives can double your fixed pay. - Growth Pathway: Progress into team lead and strategy roles within 12–18 months. - Cutting-Edge Environment: AI-first collection ecosystem with a performance-driven culture.How to ApplySend your resume to hr@sdmcpl.com. Shortlisted candidates will undergo screening, psychometric assessment, and final interviews.
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Remote - Asset Resolution Analyst (Lawyer)
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Remote - Asset Resolution Analyst (Lawyer)
1 week ago
New Delhi, India World Business Lenders, LLC Full timeAbout World Business Lenders ( World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties,...
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Remote - Asset Resolution Analyst (Lawyer)
1 week ago
New Delhi, India World Business Lenders, LLC Full timeAbout World Business Lenders ( World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties,...
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Reporting Analyst
2 weeks ago
New Delhi, India Insight Global Full timeJob Description:Insight Global is seeking junior and mid level analysts to join our client's back office disputes resolution team for a large, tech-forward consumer credit card. Our client is a prominent global bank partnering with Mastercard. As an MIS Reporting Analyst, you will use SQL, Tableau, and Excel to pull files, extract and match data, and...
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Reporting Analyst
2 weeks ago
New Delhi, India Insight Global Full timeJob Description: Insight Global is seeking junior and mid level analysts to join our client's back office disputes resolution team for a large, tech-forward consumer credit card. Our client is a prominent global bank partnering with Mastercard. As an MIS Reporting Analyst, you will use SQL, Tableau, and Excel to pull files, extract and match data, and...
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MIS Reporting Analyst
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MIS Reporting Analyst
2 days ago
New Delhi, India Insight Global Full time*Looking for immediate joiners or those who can join within 30 days*Pay Range:5 - 10 LPA (INR)Must Have: 3-7 years of experience as MIS Analyst, Reporting Analyst, Data Analyst or similar role pulling and creating reports relevant to credit card disputes Knowledgeable with Mastercard network guidelines and chargeback procedures Proficient in Tableau, Excel,...
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Service Desk Analyst
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Quality Assurance Analyst
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