Quality Assurance Lead
2 weeks ago
HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team Hussle Period – Minimum 8 productive hours a day and 5 days a weekIndustry Exp : Preferably in telecommunicationsJob descriptionConduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus billing reconciliation.Perform call centre process audits covering call quality compliance, tagging accuracy, training process efficacy, and infrastructure integrity, alongside contract versus billing reconciliation.Audit complaint and escalation management processes, ensuring workflow routing correctness, Service Level Agreement (SLA), and escalation matrix configuration accuracy.Conduct Interactive Voice Response (IVR) audits to assess connectivity and workflow efficiency. Audit self-help channels for connectivity, uptime, and routing accuracy of customer inputs.Share workflow development inputs based on audit findings.Analyze customer voice data and correlate with audit findings to determine performance metrics. Drive Net Promoter Score (NPS) improvement initiatives for the organization.Conduct periodic audits of critical reports to ensure timely availability and accuracy.Manage end-to-end training for new call centre agents and monitor their performance qualityInterested please contact at 9007377402RegardsSabita Roy
-
Quality Assurance Lead
3 weeks ago
Noida, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...
-
Quality Assurance Lead
2 weeks ago
Noida, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...
-
Quality Assurance Lead
10 hours ago
Noida, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...
-
Quality Assurance Lead
8 hours ago
Noida, Uttar Pradesh, India Tata Play Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearHiTata Play is hiring forQuality Assurance LeadLocation : NoidaSkill :Quality Assurance LeadExp : 10 to 15 years exp inQuality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Center Team Hussle Period...
-
Quality Assurance Lead
3 weeks ago
Noida, India Tata Play Fiber Full timeHiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
-
Quality Assurance Lead
3 weeks ago
Noida, India Tata Play Fiber Full timeHiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
-
Quality assurance lead
7 days ago
Noida, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
-
Quality Assurance Lead
4 days ago
Noida, India Tata Play Fiber Full timeHiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
-
Quality assurance lead
12 hours ago
Noida, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...
-
▷ [Immediate Start] Quality Assurance Lead
3 weeks ago
Noida, India Tata Play Fiber Full timeHi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...
