Quality Assurance Lead

19 hours ago

Noida, India Tata Play Fiber Full time

Hi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre Team Hussle Period – Minimum 8 productive hours a day and 5 days a week Industry Exp : Preferably in telecommunications Job description Conduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus billing reconciliation. Perform call centre process audits covering call quality compliance, tagging accuracy, training process efficacy, and infrastructure integrity, alongside contract versus billing reconciliation. Audit complaint and escalation management processes, ensuring workflow routing correctness, Service Level Agreement (SLA), and escalation matrix configuration accuracy. Conduct Interactive Voice Response (IVR) audits to assess connectivity and workflow efficiency. Audit self-help channels for connectivity, uptime, and routing accuracy of customer inputs. Share workflow development inputs based on audit findings. Analyze customer voice data and correlate with audit findings to determine performance metrics. Drive Net Promoter Score (NPS) improvement initiatives for the organization. Conduct periodic audits of critical reports to ensure timely availability and accuracy. Manage end-to-end training for new call centre agents and monitor their performance quality Interested please contact at Regards Sabita Roy

  • Demand Generation Representative

    5 days ago

    Noida, Uttar Pradesh, India Assurance Quality Certification Full time

    About the company:Assurance Quality Certification LLC is established as an independent certification with its main objective to safeguard life, property and environment through quality assurance and total quality management.Assurance Quality Certification LLC has been providing their value added certification services to the Government, Public and Private...

  • Quality Assurance Lead

    2 weeks ago

    Noida, India Tata Play Fiber Full time

    Hi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...

  • Quality Assurance Lead

    1 week ago

    Noida, India Tata Play Fiber Full time

    Hi Tata Play Fiber is hiring for Quality Assurance Lead Location : Noida Skill : Quality Assurance Lead Exp : 10 to 15 years exp in Quality Assurance Lead Education : Any Graduate Communication : Excellent communication Reporting To – Head - Customer Service Your Function – Customer Service Team Size – 2 permanent employees + 10 Outsourced Call Centre...

  • International Sales Representative

    7 days ago

    Noida, Uttar Pradesh, India Assurance Quality Certification Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position:International Sales RepresentativeCompany:Assurance Quality Certification LLC )Shift Type:Day ShiftLocation:Noida, Sector 2· Lead Generation & Conversion:o   Identify and qualify new business opportunities through channel partners.o   Develop strategies to generate high-quality leads in target markets.oTrack, analyze, and optimize lead...

  • Quality Assurance Lead

    2 weeks ago

    Noida, Uttar Pradesh, India Tata Play Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    HiTata Play is hiring forQuality Assurance LeadLocation : NoidaSkill :Quality Assurance LeadExp : 10 to 15 years exp inQuality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Center Team Hussle Period...

  • Quality Assurance Lead

    1 week ago

    Noida, India Tata Play Fiber Full time

    HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...

  • Quality Assurance Lead

    1 week ago

    Noida, India Tata Play Fiber Full time

    HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...

  • Quality Assurance Lead

    2 weeks ago

    Noida, India Tata Play Fiber Full time

    Hi Tata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...

  • Quality Assurance Lead

    5 days ago

    Noida, India Tata Play Fiber Full time

    HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...

  • Quality Assurance Lead

    1 week ago

    Noida, India Tata Play Fiber Full time

    HiTata Play Fiber is hiring for Quality Assurance LeadLocation : NoidaSkill : Quality Assurance LeadExp : 10 to 15 years exp in Quality Assurance LeadEducation : Any GraduateCommunication : Excellent communicationReporting To – Head - Customer ServiceYour Function – Customer ServiceTeam Size – 2 permanent employees + 10 Outsourced Call Centre Team...