Workforce Manager
23 hours ago
Job Title:Workforce Manager Location:Gurugram Experience:8+ Years Job Type:Full-TimeJob Summary: The Workforce Management (WFM) Manager is responsible for overseeing and optimizing all aspects of workforce planning, scheduling, and real-time management. This role involves leading a team of WFM professionals, developing and implementing strategies to improve staffing efficiency, and ensuring that operational needs are met while maintaining high service levels. The WFM Manager works closely with senior management and other departments to align workforce management practices with organizational goals.Key Responsibilities:1. Team Leadership and Management: Lead, mentor, and develop a team of WFM professionals, including planners, schedulers, and analysts. Conduct regular performance reviews, provide feedback, and support professional development for team members. Coordinate team activities and ensure alignment with departmental and organizational objectives.2. Strategic Workforce Planning: Develop and implement workforce management strategies to align staffing levels with business needs and objectives. Oversee forecasting and planning processes to predict future staffing requirements and manage capacity effectively.3. Scheduling and Optimization: Ensure the creation and management of efficient employee schedules to meet operational demands and service level agreements (SLAs). Implement and monitor scheduling practices to maximize coverage, minimize overtime, and reduce scheduling conflicts.4. Real-Time Management: Oversee real-time monitoring of workforce metrics and performance indicators to ensure adherence to schedules and service levels. Address and resolve any real-time issues related to staffing, adherence, or performance.5. Data Analysis and Reporting: Analyze workforce data and generate reports on key performance indicators (KPIs), staffing efficiency, and operational performance. Provide insights and recommendations to senior management based on data analysis to support strategic decision-making.6. Process Improvement: Identify and implement process improvements to enhance workforce management practices, increase efficiency, and reduce costs. Stay updated on industry trends and best practices to continuously improve WFM processes and systems.7. Collaboration and Communication: Work closely with other departments, such as HR, operations, and IT, to ensure effective coordination and communication. Communicate workforce management strategies, changes, and updates to relevant stakeholders and ensure clarity of expectations.8. Compliance and Documentation: Ensure compliance with labor laws, company policies, and industry regulations in all workforce management activities. Maintain accurate documentation of workforce management processes, policies, and system configurations.
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Workforce Management
2 weeks ago
New Delhi, India Mastech Digital Full timeRole Overview We are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance. The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency.Key Responsibilities Manage...
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Workforce Management
2 weeks ago
New Delhi, India Mastech Digital Full timeRole Overview We are looking for a Workforce Management professional with strong experience in workforce planning, demand-to-fulfilment lifecycle management, and bench governance. The role will work closely with Delivery, Sales, Talent Acquisition and Practice leaders to ensure optimal talent deployment and fulfilment efficiency.Key Responsibilities Manage...
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Product Manager
3 weeks ago
New Delhi, India Black Box Full timeOverview As a Product Manager specializing in theWorkforcepillar within theModern Workplace practice, you will lead the design, management, and growth of solutions that modernize workforce operations through automation, AI-driven support, and intelligent analytics. This role requires a strong understanding of platform modernization, evergreen IT services,...
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New Delhi, India Black Box Full timeOverviewAs a Product Manager specializing in theWorkforcepillar within theModern Workplace practice , you will lead the design, management, and growth of solutions that modernize workforce operations through automation, AI-driven support, and intelligent analytics. This role requires a strong understanding of platform modernization, evergreen IT services,...
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New Delhi, India Black Box Full timeOverviewAs a Product Manager specializing in theWorkforcepillar within theModern Workplace practice , you will lead the design, management, and growth of solutions that modernize workforce operations through automation, AI-driven support, and intelligent analytics. This role requires a strong understanding of platform modernization, evergreen IT services,...
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Product Manager
3 days ago
New Delhi, India Black Box Full timeOverview As a Product Manager specializing in theWorkforcepillar within theModern Workplace practice, you will lead the design, management, and growth of solutions that modernize workforce operations through automation, AI-driven support, and intelligent analytics. This role requires a strong understanding of platform modernization, evergreen IT services,...
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Workforce Management Specialist
2 weeks ago
New Delhi, India SummitNext Technologies Sdn Bhd Full timeWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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Senior Director Workforce Management
5 days ago
New Delhi, India Everise Full timeThe Senior Director – Workforce Management will lead a team of WFM experts to help transform our client’s environments by holding a key strategic position in guiding our client’s success with WFM. He/She will oversee multiple vendors, including a captive team, to support an enterprise-level view and strategy to help drive efficiencies throughout the...
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Senior Manager, Global Workforce Solutions
4 days ago
New Delhi, India McDonald's Full timeAbout McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...
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Senior Manager, Global Workforce Solutions
7 days ago
New Delhi, India McDonald's Full timeAbout McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together...
