Workforce Management Specialist
1 week ago
We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with outstanding service and professionalism. Position Workforce Management (WFM) Specialist (Remote) Key Responsibilities Implement capacity planning strategies to ensure service level targets are met.Create accurate volume and workload forecasts based on historical trends and client input.Design and manage agent schedules, shift patterns, and staffing models.Build and lead the real-time management process for attendance, adherence, and intraday adjustments.Collaborate with operations and client teams to define KPIs and WFM metrics.Generate regular WFM reports (e.g. forecast accuracy, shrinkage, utilization).Provide insights and recommendations to optimize workforce efficiency and reduce costs.Assist with hiring and training of future WFM team members as the team grows. Job Requirements 3-5 years of WFM experience in a BPO or contact center environment.Proven experience with forecasting, scheduling, and real-time management.Strong Excel skills; experience with WFM tools like Genesys, NICE IEX, Verint, Calabrio, Aspect, or similar is preferred.Excellent analytical and problem-solving skills.Ability to work independently, take ownership, and drive the function forward.Strong communication skills and ability to work with cross-functional teams. Excellent English is a must.Managerial experience is a plus. Preferred Qualifications Prior experience in setting up WFM from scratch.Exposure to blended voice/chat/email environments.Experience in KPI setting, shrinkage modeling, and root cause analysis of staffing gaps.Familiarity with BPO operations in Southeast Asia. Job Type Full-time Shift Type Remote (Flexible schedule based on operational needs) Salary Basic: INR 7- 10 Lakhs Per Annum Benefits EPF & SOCSOBirthday LeaveMaternity LeaveAnnual LeaveCareer advancement opportunitiesProfessional development programs Expected Start Date Immediately Find Out More About Us Glassdoor:https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htmInstagram:https://www.instagram.com/summitnexttechnologiesLinkedIn:https://www.linkedin.com/company/summitnext-technologiesWebsite:https://summitnext.com
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Workforce Management Specialist
5 days ago
new delhi, India SummitNext Technologies Sdn Bhd Full timeWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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Workforce Management
1 week ago
new delhi, India SummitNext Technologies Sdn Bhd Full timeWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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Workforce Management Specialist
2 weeks ago
New Delhi, India InfoSpeed Services, Inc. Full timeHi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT - REPORTINGFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT – GeneralsitENGINEER SENIOR...
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Workforce Management Specialist
6 days ago
Delhi, Delhi, India SummitNext Technologies Sdn Bhd Full time ₹ 7,00,000 - ₹ 10,00,000 per yearWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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Workforce Management Specialist
2 weeks ago
Delhi, India InfoSpeed Services, Inc. Full timeHi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTProduct manager-Workforce managementSolution Architect-Workforce managementFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT -...
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Workforce Management Specialist
2 weeks ago
Delhi, India InfoSpeed Services, Inc. Full timeHi All,We're hiring!! Functional consultant-Workforce Management with the below skills to one of our primary clients. Location: RemoteMandatory skills:Minimum 5+ years of exp needENGINEERING LEAD – WORKFORCE MANAGEMENTProduct manager-Workforce managementSolution Architect-Workforce managementFUNCTIONAL CONSULTANT – WORKFORCE MANAGEMENT -...
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Workforce Management
7 days ago
New Delhi, India SummitNext Technologies Sdn Bhd Full timeWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence. As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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Workforce Management
2 weeks ago
Delhi, Delhi, India SummitNext Technologies Sdn Bhd Full time ₹ 4,20,000 - ₹ 6,00,000 per yearWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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Workforce Management
2 weeks ago
Delhi, Delhi, India SummitNext Technologies Sdn Bhd Full time ₹ 7,00,000 - ₹ 10,00,000 per yearWe, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Workforce Management (WFM) Specialist, providing outstanding support to our renowned clients in the BPO sector with...
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US IT Recruiter
4 weeks ago
New Delhi, India nTech Workforce Full timeJob Title: Specialist, Talent AcquisitionLocation: Hyderabad, India (Onsite)Shift: Full-Time | 5.30 PM to 2.30 AM IST (US Hours) | Flexibility required during peak workloadsAbout nTech WorkforcenTech Workforce is a U.S.-based staffing firm that partners with leading organizations to deliver top talent solutions. We are expanding our team in Hyderabad, India,...
