System Support Engineer

About CurefoodsCurefoods is a Bangalore-based house of F&B brands, founded in 2020. The company operates 500+ locations across 50 cities in India, offering a diverse range of cuisines. Curefoods brings together brands such as Kitchens of EatFit, CakeZone, Nomad Pizza, Sharief Bhai, Olio Pizza, Frozen Bottle, Krispy Kreme, and Arambam. Each brand offers a distinct culinary experience, from healthier meal options to regional cuisines and indulgent desserts. The company operates through cloud kitchens and dine-in formats, focusing on food quality, hygiene, and sustainability. Its operations integrate technology and consumer insights to manage scale and efficiency.Job DescriptionProviding phone, email, remote, and in-person support to troubleshoot various technical problems  Installing and configuring computer hardware, software, peripherals, and networking equipment  Resolving issues with internet connectivity, printers, scanners, phones, and other equipment  Performing troubleshooting to diagnose system failures and identifying root causes  Managing technology inventory and placing orders for equipment  Escalating complex issues to the appropriate teams if unable to resolve them independently  Providing new system orientation and training to end users  Documenting technical issues and solutions in a ticketing system  Receiving requests via phone, email, chat, or ticketing systems  Asking questions to properly diagnose reported issues  Resolving common problems like network connectivity, password reset, email access, printer jamming, etc.  Tracking issues from initial report to final resolutionTroubleshoot Issues:  Investigating error messages  Reviewing system and application logs  Testing software and hardware to pinpoint faulty component(s)  Escalating to a specialized team if unable to diagnose  Documenting details to share with engineering/development teamsInstall & Configure Systems  Formatting, partitioning and imaging hard drives  Upgrading or replacing hardware components like memory, network cards, video cards  Installing operating systems, software drivers and applications  Setting up new devices, printers, scanners, etc.  Configuring system settings, security tools, VPN access etc.  Performing preventative maintenance activitiesManage Inventory & Purchase Equipment  Tracking computers, devices, peripherals, components, and software licenses  Identifying needs for additional supplies and hardware  Researching products and vendors to find optimal solutions  Coordinating with finance/procurement teams on purchases  Installing and retiring equipment according to refresh cyclesTechnical Skills Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions  Hardware: Understanding of computer components, mobile devices, printers, networks  Software: Familiarity with productivity software, collaboration tools, security programs, etc.  Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues  Scripting: Write scripts to automate tasks using languages like PowerShell  Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. functionInterpersonal Skills  Communication Skills: Ability to interact with users clearly, politely and patiently  Collaboration: Work with team members to solve issues and implement improvements  Training Abilities: Skills to educate non-technical users on utilizing technology  Documentation: Note details clearly for future reference  Time Management: Prioritize and handle high volumes of support requests  Problem Solving: Apply logical thinking to tackle technical challenges