System Support Engineer

6 hours ago

New Delhi, India EEGRAB Full time

Data Centre System Support Engineer – Managed ServicesRole Overview:We are looking for aData Centre System Support Engineerto be stationed at the Data Centre in Hyderabad. This role involves managing daily operational activities, tagging hardware, monitoring and supporting system software, and coordinating with the central team in Kolkata for escalations. The candidate will be the first line of support for onsite issue resolution. Key Responsibilities:Performdaily system health checksand report any anomalies. Carry outhardware tagging , inventory tracking, and update records regularly. Handlebasic system software support , configuration, patching, and minor bug fixes. Monitorhardware configuration, logs, and events , and report any issues. Act as thefirst point of contactfor onsite technical issues. Escalate unsolved issues, bugs, or anomalies to thecentral Kolkata support teamin a timely manner. Coordinate with vendors or OEMs for hardware-level issues if required. Maintain documentation related to configurations, updates, and incident logs. Adhere todata centre compliance and security policies . Provide support duringaudits, upgrades, or migrationsas required. Required Skills and Qualifications:Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field. 1-3 years of experience in system support, IT operations, or data centre management. Good understanding ofLinux and Windows server environments , basic networking, and hardware. Familiarity withticketing tools , documentation systems, and escalation procedures. Ability to performbasic troubleshootingon servers, network devices, and storage. Strong communication skills and the ability to coordinate with remote teams. Willingness to work inshifts or on-callas required. Preferred:Experience withdata centre environments . Exposure toITIL processes , ISO-compliant data centres, or NOC operations. Basic knowledge of system monitoring tools (e.g., Nagios, Zabbix) or log analysis.

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