Jr. Support Executive

2 weeks ago

Ahmedabad, India HubBroker ApS Full time

Abstract – We are looking for a Jr. Support Executive that oversees providing effective support for products developed in our organization. They are responsible for support and training of new customers with effective planning and execution followed by continuous assistance and maintenance of the customer documentation.


Skills – Technical skills - XML, XSD etc.


Other skills - Structured, Analytic, Diagnosing, Basic scripting, programming and coding knowledge, Customer handling, MS Office, Interpersonal skills, communication skills in English, Knowledge-based systems 


Roles & Responsibilities –


  • Responsible for good customer handling activities like support and maintain customer documentation.
  • Troubleshooting and problem solving on Customers’ requests via our ticket system and/or mail/chat.
  • Update our internal databases/tools with information about technical issues and useful discussions with customers.
  • Share feature requests and effective workarounds with product team members. 
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share with our Product, Sales and Marketing teams.



Requirements


  • Flexible approach – and focus on finding solutions to problems
  • Good structured
  • Experience as a Product/Software/Customer Support Specialist role
  • Familiarity with IT/Software industry is a plus – especially accounting or ERP systems
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough customer cases
  • Possess technical skills -  XML, XSD etc.
  • BSC/BE(IT/EC/CE)/BCA, MCA, BCOM, MCOM degree in Information Technology, Computer Science, or relevant diploma 



Benefits


  • 5-day working company.
  • Project-based rewards.
  • Quarterly rewards based on roadmap achievements and customers’ success.
  • 20 Yearly leaves.
  • 14 National Holidays Off.
  • Cross-team work culture.
  • Career Development & Training Programs.
  • Employee Referral Benefits.
  • Birthday/Anniversary/Festival Celebrations.
  • Compensatory Off Benefits.
  • Paid half-day leaves on special occasions of Birthdays & anniversaries.
  • Meals while working extra.
  • Yearly day-outing activities.
  • Yearly Achievement Awards.



  • Logistics Executive

    6 days ago

    Ahmedabad, India JR GROUP Full time

    **JOB PROFILE**: COORDINATING WITH SHIPPER/IMPORTERS FACTORY PEOPLE, SHIPPING LINE OPERATIONS STAFF FOR CONTAINER GATE IN AT PORT, FOLLOWUP WITH LINE FOR LOADING AND BORDING OF CONSIGNMENT AND UPDATING JR SOFTWARE. **Qualification & Experience**: Graduate with 0-1 Year in the Similar Profile will be preferred. Diploma in Logistics and Shipping...

  • Jr. Account Executive

    7 days ago

    Ahmedabad, India Talencia Integrated Solutions Full time

    Position: Jr. Account Executive **Key Responsibilities**: - **Preparation of GST, TDS** Skills Required: - **Tally**: - Good Communication - **MS Office** **Experience Required**: 1 to 3 Years **Salary**: Up to ₹20,000.00 per month Schedule: - Fixed shift **Speak with the employer** +91 7600174974

  • Jr. Accounts Executive

    2 weeks ago

    Ahmedabad, India Swastik Placement Agency Full time

    **Required JR Account Executive** **Exp: 1-2 Years** **Salary**: ₹10,000.00 - ₹15,000.00 per month Schedule: - Day shift Ability to commute/relocate: - Sola, Ahmedabad - 380060, Gujarat: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - Tally: 1 year (preferred)

  • Jr. Account Executive

    2 weeks ago

    Ahmedabad, India Talencia Integrated Solutions Full time

    Position: Jr. Account Executive Roles, Responsibilities and Experience required: - Knowledge of GST, TDS, Tally and ERP Experience: 1+ Years **Salary**: ₹12,000.00 - ₹18,000.00 per month Schedule: - Fixed shift Application Question(s): - How many years of experience do you have? - Do you have relevant experience in African Invoicing? **Speak...

  • Jr. Mis Executive

    4 days ago

    Ahmedabad, Gujarat, India Groupbayport Full time

    **About the Role**: As a Jr. MIS, your primary responsibilities include performing daily data entry, cleaning, and organizing data to support reporting tasks. You will assist in generating routine reports and maintaining accurate data logs. This role requires attention to detail and proficiency in Excel to ensure data accuracy and support the team with...

  • Jr. SEO Executive

    7 days ago

    Ahmedabad, India Thanksweb Full time

    Thanksweb is one of the fastest growing SEO Company in Ahmedabad. We let you work in a competitive and friendly environment. We are powered by the people who love to transform a conversation into opportunities to grow and grab those opportunities to turn them into a **stable career**. We are highly passionate about nourishing every individual associated...

  • Jr. Customer Support Executive

    2 weeks ago

    Ahmedabad, India Webs Optimization Software Solution Full time

    Webs Optimization Software Solutions seeks a passionate and driven Customer Support Executive to join our dynamic team and help fuel our growth! About our Software (Callyzer): Callyzer is call monitoring and lead management software which is help the business to monitor there sales team and marketing team like how many calls has been done by the team like...

  • Jr. Accountant

    2 weeks ago

    Ahmedabad, India EaseBiz FinTech Solutions LLP Full time

    Job Title: Jr. Accountant We are seeking a detail-oriented and proactive Jr. Accountant to join our cloth manufacturing company. The ideal candidate will possess a strong understanding of accounting principles, with a particular focus on GST and TDS compliance. The Jr. Accountant should be smart, efficient, and have excellent communication skills to...

  • Jr. Customer Support Executive

    2 weeks ago

    Gota, Ahmedabad, Gujarat, India Webs Optimization Software Solution Full time

    Webs Optimization Software Solutions seeks a passionate and driven **Customer Support Executive** to join our dynamic team and help fuel our growth! **About our Software (Callyzer)**: Callyzer is call monitoring and lead management software which is help the business to monitor there sales team and marketing team like how many calls has been done by the...

  • Jr. SEO Executive

    2 days ago

    Ahmedabad, India Thanksweb Full time

    Urgent Job Opening of 3 Jr. SEO Executive Job Location : Ahmedabad / **NO** WORK FROM HOME Experience : 0 to 1 Years **Must Have**: - Should have practical knowledge in off page activities - Basic knowledge of Onpage and Blog Posting. - Creating high quality backlinks from relevant and authority sources using ethical SEO techniques. - Decent English...