AVP - Lead To Cash
4 weeks ago
- AVP, Lead to Cash, will help carry out the strategic vision for Lead to Cash team working closely with global clients.
- This role is a leadership role reporting to Lead to Cash Lead, that will require a candidate who can lead the L2C operations, lead transformation/transition, and manage stakeholders, strong control environment, quality assurance and process automation and develop a strong performing Lead the transitions and Knowledge management for Lead to Cash (Q2C), ensuring strong understanding of business and current landscape, hiring best talent from industry.
- Lead the L2C operations in India by setting up a high performing team to deliver on business expectations.
- Work with Sales and Account Management to strategize and develop product pricing for prospective and existing businesses while ensuring its competitiveness and alignment with corporate objectives.
- Review as is business requirements and ways of operating and recommend solution for E2E process improvements and standardization.
- Identify and collaborate effectively with various business stake holder globally to solve key business challenges through implementing best practice solutions involving process change, configuration, and or customization.
- Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context.
- Work with global business and shared services groups to define standard KPI/metrics, Service Levels that supports decision making including processes like, Contract entry/analysis, Contract Audit, Billing, Collection, Resolution, Accounts Receivable.
- Develop a strong cadence with business stakeholders to consistently evaluate the performance against targets, service levels and make appropriate adjustments to meet the requirements of the business.
- Partner with Sales, Business and Transformation teams to identify and implement process and system improvements, driving continuous improvement as well as proactive response to ever changing business and industry needs.
- Lead development of global Lead to Cash working closely with counterparts for reporting including daily/weekly/monthly dashboards, as well as executive management reporting for month/quarter end close requirements.
- Experience in establishing operating framework through technology, MIS and governance to monitor response time and quality to response to queries and escalation from the business.
- Lead standardization of the processes across regions, development and maintenance of desktop procedures, policies and procedures for the department.
- Ensure strong process controls and no risks/significant observations during Audits (Sox, Internal Audit, External Audit)
- Proactively identify opportunities for continuous improvement and successfully manage these projects to contribute to the effectiveness of Q2C processes using lean six-sigma tools.
- Work with Finance and Technology partners to build/support technology Implementation roadmap.
- Ensure all projects include financial metrics and key deliverables and a consistent communication plan for impacted teams and management.
- Develop the team leads and ensure a strong performance management organization by continuous coaching for the teams.
- Actively works with HR and Learning and Development to establish learning path and career path for Q2C teams and ensuring high engagement within the teams
- Develop a balance score-card view
Preferred Qualifications
- Bachelor's degree
- 15+ years of professional experience including 6+ years of experience in OrderManagement/Quoting and Contracting.
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