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Team Leader

2 months ago

Pune, India Indbank Global Support Services Limited Full time

Collections Strategy:


- Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements.


- Continuously assess and refine approaches including field collections and outbound collections calling to optimize results.


Team Leadership:


- Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams.


- Provide guidance, training, and performance feedback to enhance collection skills and knowledge.


Performance Monitoring:


- Set and manage collection targets for the team, ensuring that targets are met or exceeded.


- Implement performance measurement and incentive programs to drive results.


Quality Assurance:


- Implement quality control measures to maintain accurate and ethical collection practices.


- Conduct regular audits of collection activities, documentation, & customer with Field Collection:


- Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.


- Provide support and resources to optimize field collection activities.


Compliance and Regulations:


- Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.


- Stay updated on changes in collection laws and industry best practices.


- Ensuring that code of conduct & RBI guidelines on collections to be practised

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