Shift Manager

1 month ago

Chennai, India Amadora Gourmet Ice Cream Pvt. Ltd Full time

**Shift Manager Job Description – Ice Cream Company**

**Position Overview:**

The Shift Manager at our ice cream company plays a crucial role in ensuring smooth operations, exceptional customer experiences, and the effective management of the shift team. This role involves overseeing day-to-day activities, maintaining quality standards, and providing leadership to deliver outstanding service.

**Responsibilities:**

1. **Team Leadership:**

  - Supervise and guide shift employees, including scoopers, cashiers, and kitchen staff.

  - Provide clear direction, delegate tasks, and ensure the team operates cohesively to meet performance goals.

2. **Customer Service:**

  - Ensure a friendly, welcoming atmosphere for customers, addressing inquiries, taking orders, and resolving any issues promptly.

  - Set a positive example for customer service, encouraging staff to provide a delightful ice cream experience.

3. **Shift Operations:**

  - Open or close the store as scheduled, following established opening and closing procedures.

  - Manage staff scheduling, breaks, and rotations to ensure adequate coverage during peak hours.

4. **Quality Control:**

  - Maintain the highest standards of product quality, ensuring accurate portioning, presentation, and adherence to recipes.

  - Monitor product inventory, including ice cream flavors, toppings, and supplies, and coordinate restocking as needed.

5. **Food Safety and Hygiene:**

  - Ensure compliance with food safety regulations, including proper handwashing, storage, and handling of ingredients.

  - Train staff on sanitation practices and conduct regular inspections to maintain a clean and safe environment.

6. **Cash Handling:**

  - Oversee cash register operations, including accurate transactions, handling of payments, and reconciling cash drawers.

  - Assist with end-of-shift cash counts and reports, ensuring accuracy and security of funds.

7. **Training and Development:**

  - Train new employees on company policies, procedures, and operational standards.

  - Provide ongoing coaching to enhance staff performance, including cross-training for different roles.

8. **Problem Solving:**

  - Address customer concerns, employee conflicts, and operational issues with professionalism and effective solutions.

  - Escalate any complex problems to higher management as needed.

9. **Sales and Upselling:**

  - Encourage suggestive selling techniques to increase average transaction values.

  - Monitor sales performance, analyze trends, and implement strategies to drive revenue growth.

10. **Reporting:**

   - Maintain accurate records of daily sales, customer feedback, and employee performance.

   - Generate shift reports for management review, highlighting notable achievements and areas for improvement.

**Qualifications:**

- High school diploma or equivalent; a degree in hospitality, business management, or a related field is advantageous.

- Previous experience in a supervisory or shift management role within the food service industry, preferably in an ice cream or dessert-focused establishment.

- Strong customer service orientation and interpersonal skills.

- Knowledge of food safety regulations and best practices.

- Ability to lead and motivate a team, fostering a positive work environment.

- Proficiency in cash handling and point-of-sale systems.

- Detail-oriented with excellent organizational and multitasking abilities.

- Effective problem-solving skills and the ability to remain composed under pressure.

- Flexibility to work varied shifts, including weekends and holidays.

- Basic computer skills for reporting and communication purposes.

Please note that this job description is a general outline and may be tailored based on the specific requirements of your ice cream company.

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