![Recro](https://media.trabajo.org/img/noimg.jpg)
Technical Support Engineer
4 weeks ago
About the client:-
Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our customers to make complex supply chain decisions thereby significantly reducing their logistics spend and improving the life of all connected users and customers. We embrace cutting-edge Technologies and encourage innovative solutions to solve ever-evolving supply chain challenges. Our products are trusted by major brands like Unilever, Procter & Gamble, Godrej, Lactalis, and many more.
Role on Offer: Senior Technical Support Engineer (Level 3)
This position is based in Bangalore. As an L3 Technical Support Engineer, you will be responsible for handling and resolving high-complexity technical issues and escalations that require advanced knowledge and experience. You’ll act as the final point of escalation in the support chain, collaborating with L1 and L2 teams, engineers, and developers to ensure the highest levels of technical support, service reliability, and customer satisfaction.
Responsibilities:-
Analyze, diagnose, and resolve complex hardware, software, network, and application issues.
Take ownership of escalated tickets and resolve them within SLAs. Manage root cause analysis for recurring issues and work to eliminate them permanently.
Work with engineering, QA, and product development teams to escalate and resolve product-related issues and identify system bugs.
Document troubleshooting steps, resolutions, and best practices for complex issues and contribute to the company’s internal knowledge base.
Collaborate with DevOps team to maintain healthy infra.
Maintain clear communication with customers on escalated issues, provide regular updates, and ensure customers are satisfied with issue resolutions.
Mentor the team to better the tech knowledge and troubleshooting skills
Qualification
4+ years of strong working experience in technical support and L3 roles
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Strong knowledge of operating systems (Windows, Linux), networking (DNS, TCP/IP, VPN), and cloud platforms (Azure preferably).
Proficiency in database management (Sql, Nosql, Cache servers) and understanding of scripting languages (Python, Bash, PowerShell).
Experience with system monitoring and ticketing tools such as Jira, Splunk, or similar platforms.
Familiarity with DevOps practices and tools (Docker, Kubernetes, CI/CD pipelines
Excellent problem-solving skills, with the ability to analyze complex systems and resolve issues efficiently.
Strong communication and interpersonal skills with a customer-focused approach.
What We Offers
A stable workplace with Committed Founders, Trusted Investors, and Happy Customers
With a clear mission and making a positive impact on the supply chain domain
An inclusive, collaborative, and supportive environment where you get equal opportunities and recognition with a clear path of progression.
Competitive salary packages, and comprehensive benefits, including health insurance, retirement plans, and paid time off.
Open and transparent communication from leadership about company goals, challenges, and updates
-
Technical Support Manager-Agriculture MEA
2 days ago
Anantapur, India Nouryon Full timeAt Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.Purpose of the JobWe manufacture and supply formulation aids and adjuvants to Crop Protection as well as Crop...
-
Technical Director
3 days ago
Anantapur, Andhra Pradesh, India Appinventiv Full timeJob DescriptionWe are seeking a highly skilled Technical Lead to join our team at Appinventiv. This is a challenging role that requires strong technical expertise and leadership skills.About the RoleThe successful candidate will be responsible for leading the development of cloud infrastructure, ensuring seamless integration with other teams, and...
-
Engineering Manager
3 weeks ago
Anantapur, India Turing Full timeAbout the RoleWe are seeking a seasoned Engineering Manager to drive our LLM Products and assume a key technical leadership role in our engineering organization. This role goes beyond delivering medium-sized projects to influencing the technical vision and architecture for large-scale, cross-functional initiatives. You will take ownership of critical...
-
IT Support Engineer
2 weeks ago
Anantapur, India AppsTech Solution Full timeJob description AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, focusing on providing services. Our services include Turnkey Projects Structured cabling solutions Networking & Security Solutions, Server & Backup Solutions, and Dedicated IT resources (FMS) to manage customer IT Infra and IT users. Website:...
-
Apigee API Engineer
3 days ago
Anantapur, India Servsys Corporation Full timePosition Summary The Lead Systems Engineer is responsible for developing, configuring, and modifying complex integrated business and/or enterprise application solutions within various computing environments by designing and coding component-based applications using various programming languages; applying various software development methodologies (e.g.,...
-
Technical Talent Acquisitions Specialist
4 days ago
Anantapur, Andhra Pradesh, India Talentnauts Full timeAbout Our TeamTalentnauts is a dynamic team that is passionate about connecting exceptional talent with innovative teams and driving the recruitment process end-to-end. We are dedicated to scaling the talent acquisition efforts of leading software product companies.Job DescriptionWe are seeking a skilled Technical Sourcer & Recruiter to identify, engage, and...
-
▷ Urgent! Lab Technical Assistant
2 weeks ago
Anantapur, India GITAM Deemed University Full timeWe are seeking a skilled and detail-oriented Lab Technician to join our team. In this role, you will be responsible for maintaining and troubleshooting extended reality equipment, providing technical support to students and faculty, and ensuring the smooth operation of our lab facilities. Key Responsibilities - Equipment Maintenance and...
-
US Technical Recruiter
1 week ago
Anantapur, India TekOne IT Services Pvt. Ltd. Full timeWe are seeking a highly motivated and experienced US Engineering Recruiter to join our team. The ideal candidate will have a proven track record of success in recruiting top-tier engineering professionals within the Manufacturing, Oil & Gas, Embedded Systems, Aeronautical, and Automotive industries. You will be responsible for the full recruitment cycle,...
-
Senior MEP Engineer
1 week ago
Anantapur, India M Moser Associates Full timeSenior MEP Engineer - Project Integration Location: Delhi Role Overview: We are seeking a skilled MEP (Mechanical, Electrical, Plumbing) Engineer and Designer with 6-10 years of experience to join our dynamic team. The ideal candidate will have a strong background in corporate workplace projects and be proficient in the latest software tools to support our...
-
Manager Technical Privacy
2 weeks ago
Anantapur, India Avalara Full timeManager, Technical PrivacyAs the Manager of Technical Privacy within the Product Security organization, you will play a crucial role in ensuring that our products are designed, developed, and deployed with strong data security and privacy controls. You will lead a team of security engineers, collaborate with cross-functional teams, and drive the...
-
Field Application Engineer
5 days ago
Anantapur, India Continental Device India Pvt. Ltd. Full timeJob Title: Field Application EngineerLocation: Naraina, New DelhiJob Type: Full-timeCompany Overview:Continental Device India Pvt. Ltd., (CDIL) is a pioneer and a world class Semiconductor Manufacturer of silicon chips and devices since 1964.With 50 years of semiconductor manufacturing experience, strict standards of quality, constant improvements in R&D,...
-
Full stack Technical Lead – React
1 week ago
Anantapur, India Avalara Full timeWe are looking for a Fullstack Technical Lead to help us build and evolve our distributed and scalable products. A successful you will be a well-rounded software development engineer with experience delivering software at scale in an Agile environment, and excel. Avalara is the worldwide leader in sales and use tax calculation. The work we do is fundamental...
-
Engineering Business Developer
6 days ago
Anantapur, Andhra Pradesh, India AniGears Full timeAbout AniGears:We offer a comprehensive range of industrial couplings and pulleys that cater to the needs of various industries. Our products include gear couplings, pin bush couplings, resilient couplings, and v-pulleys.As an Engineering Business Developer, you will be responsible for conducting plant visits across the Indian industrial belt to present and...
-
Software Engineer Recruiting Manager
4 days ago
Anantapur, Andhra Pradesh, India Talentnauts Full timeAbout This RoleTalentnauts is seeking a highly skilled Technical Sourcer & Recruiter to join our team. As a Technical Sourcer & Recruiter at Talentnauts, you will be responsible for identifying, engaging, and managing top-tier candidates for niche, high-impact technical roles.Job ResponsibilitiesSourcing Expertise: Utilize various sourcing techniques (job...
-
▷ [15h Left] Peoplesoft Technical Consultant
1 week ago
Anantapur, India Evolutyz Corp Full timeJob Description: Experience Required : 10+years Shift : 3pm-12am IST Notice : Immediate to 15days Position Overview: As a PeopleSoft Technical Consultant, you will play a pivotal role in implementing, configuring, and maintaining PeopleSoft applications, with a strong focus on the Financial Supply Chain Management (FSCM) and Human Capital Management...
-
Workday engineer
1 week ago
Anantapur, India Flexton Inc. Full timeLooking for Immediate joiner, who are comfortable to work EST time zone as well. Shift Times/Preferred Time Zone: Overlapping EST hours, up to 1pm EST Candidate Technical and Skills Profile Key responsibilities: Own Workday Integrations and Reports (10%) Requirement Gathering, Design, build, implement and support Workday integrations using EIB’s,...
-
RF DAS Engineer
5 days ago
Anantapur, India Black Box Full timeExp: 6+ yrsWork Location: Bangalore(Manyata Embassy Park)Job Description:Minimum of 5 years with of Wireless Distributed Antenna Systems (DAS) support engineering responsibilities involving complex client requirements assessment, solutions design and implementation within the technology services industry Experience with wireless carrier or Managed Service...
-
Senior DevOps Engineer
3 days ago
Anantapur, Andhra Pradesh, India Appinventiv Full timeCompany Overview">We are Appinventiv, a pioneering digital transformation agency.Job Description">We are looking for a highly skilled Senior DevOps Engineer to join our team. As a key member of our engineering department, you will be responsible for designing and implementing cloud-based solutions that meet the needs of our clients.The ideal candidate will...
-
Software Engineer
4 weeks ago
Anantapur, India MPC Cloud Consulting Pvt Ltd Full timeMPC Cloud Consulting are looking for Software EngineersSoftware, creating business value, is developed and maintained:Functional and/or Technical specifications are adapted to cover the right level of business needs:A great User Interface (UI)/ User eXperience (UX) is provided by working closely with the business partners or UX/UI experts. Functional and/or...
-
Data Engineer
1 week ago
Anantapur, India Duronto Technologies Full timeJob Title - Data EngineerMust have Skills - SQL, Python, Pyspark, Databricks, Data Modeling, Azure DevOps, ADF, ADLS, Azure CI/CD, RDBMS (MS SQL Server)Exp - 5-6 YearLocation : Bengaluru On SiteContract To Hire Position Early Joiners only pleaseBrief JDWe are looking for5+ years relevant data engineering hands on work experience- data ingestion, processing,...