Technical Support Engineer
4 weeks ago
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
As a Technical Support Engineer (2+ Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.
Responsibilities:
- Handle incoming support calls, emails, and chat messages from clients experiencing technical issues.- Diagnose and troubleshoot technical issues related to our product.- Provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.- Escalate complex technical issues to the appropriate internal teams for resolution.- Collaborate with cross-functional teams to ensure timely and effective problem resolution.- Document and track support issues to maintain a comprehensive knowledge base.- Stay up to date with the latest features and updates of our unified endpoint management product.- Provide product training to clients and internal teams as needed.- Communicate effectively with clients, keeping them informed of the status of their support requests.- Ensure a high level of customer satisfaction through professional and courteous communication.
Requirements
- Bachelor’s degree in a relevant technical field or equivalent work experience.- Proven experience in technical support or a similar customer-facing role.- Excellent troubleshooting and problem-solving skills.- Effective communication and interpersonal skills.- Ability to work independently and collaboratively in a fast-paced environment.- Prior experience in a SaaS environment and a strong understanding of UEM and related technologies is a plus.
-
Technical Support Engineer
7 days ago
India ClearFeed Full timeJob DescriptionClearFeed is an AI-powered application for customer and employee support over Slack and MS Teams. It integrates with all the well known ticketing, issue management and CRM systems and enables GPT-powered responses based on company data. Our fast-growing customer base spans the world and different verticals and comprises some of the best known...
-
Technical Support Engineer
4 weeks ago
india ServiceNow Full timeTechnical Support Engineer - Service Management In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...
-
Technical Support Engineering
1 week ago
India Microsoft Full timeJob DescriptionWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers...
-
Technical Support Engineering
3 weeks ago
India Microsoft Full timeJob DescriptionWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers...
-
Technical Support Engineer
4 weeks ago
india Recro Full timeAbout the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Technical Support Engineer
4 weeks ago
india Recro Full timeAbout the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
UAV Technical Support Engineer
4 weeks ago
india FluxTech Trading Full timeThis job is based in DUBAIAbout the Role:We are seeking an experiencedUAV Technical Support Engineerto provide expert technical support for the operation, maintenance, and management of UAV systems. The ideal candidate will have 5+ years of hands-on experience in aviation operations, with specialized knowledge in UAVs, aircraft engines, maintenance...
-
Technical Support Engineering
4 weeks ago
India Microsoft Full timeJob Description With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where...
-
Technical Support Engineering
4 weeks ago
India Microsoft Full timeJob Description With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where...
-
Technical Support Engineering
3 weeks ago
India Microsoft Full timeJob DescriptionWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers...
-
Technical Support Engineering
3 days ago
India Microsoft Full timeJob DescriptionWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers...
-
Technical Support Engineer
4 weeks ago
india, india, in Recro Full timeAbout the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Technical Support Engineering
4 weeks ago
India Microsoft Full timeJob DescriptionWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers...
-
Technical Support Engineering
3 days ago
India Microsoft Full timeJob DescriptionWith over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers...
-
Technical Support Engineer
4 weeks ago
india Bankai Infotech Full timeBankai Infotech is a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and design a...
-
Technical Support Engineer
4 weeks ago
india Bankai Infotech Full timeBankai Infotechis a leading technology solution provider, offering professional IT services, business outsourcing services, business consultation, smart infrastructure services and other application management services to a diverse clientele globally. Our domain experts help analyze the business requirement of clients, discover concepts and design a...
-
Technical Support Engineer 2
4 weeks ago
India Oracle Full timeJob Description As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution...
-
Technical Support Engineer 2
4 weeks ago
India Oracle Full timeJob DescriptionAs a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide support to customers who contact the Oracle Solution...
-
Technical Support Engineer
3 weeks ago
Remote, India Adobe Full timeJob DescriptionOur CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Technical support
3 days ago
India TalentBridge Full timeJob Title: Technical Support - Breakfix (Telecom Services)Location: USA - RemoteUK ShiftJob Overview:We are looking for a Tech Support - Breakfix Specialist to join our technical support team. This role focuses on troubleshooting and resolving technical issues related to telecom services and software solutions for our clients. The ideal candidate will have...