Insurance Business Analyst
4 weeks ago
Location : Chennai/Bangalore/Hyderabad/Coimbatore/ PuneWFO- 3 days Mandatory from the above-mentioned SUMMARY : We are seeking an Insurance Business Analyst to support the IT Non-Admitted Production Support unit for the GuideWire Policy Center administration system. The role involves monitoring a ticketing system, analyzing incidents and requests, resolving or escalating them, and supporting workflows. The ideal candidate should have 5+ years of business analysis experience in Commercial Property & Casualty insurance, with preferred experience in GuideWire Policy Center and technical qualifications in system integration and policy administration RESPONSIBILITIES : - Monitor the ticketing system and receive incidents and requests from end-users, analyzing these and either responding to the end-user with a solution or escalating it to the other IT teams.- Identify and resolve application issues to ensure optimal performance and usability for the various system end-users and providing root cause analysis with recommendations for improvements.- Provide support to workflows and provide expert knowledge on all workflow designs.- Plan, facilitate, and conduct requirements gathering sessions, meetings, and presentations.- Lead review sessions for completed business/functional requirements with key business users focused on gaining consensus and final business approval.- Build strong relationships within the business units and support functions to understand the business needs.- Collaborate with development and testing teams to provide subject matter expertise, ensure that out of the box functionality is leveraged and assist in troubleshooting and resolving issues.- Ensure that proposed solutions are focused on improving efficiency and effectiveness of the business processes and are consistent across products where possible.- Participate in the development and planning of the User Acceptance Testing activities, including test plans and scripts, based on requirements.- Facilitate UAT execution phase and work with business lead and project manager to obtain user acceptance test QUALIFICATIONS : - 5+ years of business analysis experience in the Commercial Property & Casualty insurance industry.- Experience with GuideWire Policy Center is preferred.- Experience with integration to external systems.- Strong experience with policy administration solutions.- Experienced with iterative and agile methodologies; working knowledge of both SDLC & PMLC processes.- Hands-on experience writing business requirements, functional requirements or user stories, business process diagrams, and data rules is required.- Knowledge and experience in reviewing, reengineering or developing IT solutions for business process/improvements automation.- Experience with visualization tools is beneficial.- Candidate has experience with troubleshooting system QUALIFICATIONS : - Possess strong verbal and written communication skills.- Possess excellent problem-solving and analytical skills.- Candidate has strong initiative with an ability to self-manage. Comfortable with ambiguity and able to work through it to get the right things done.- Team player who works well with technical and business resources.- Must be able to see tasks through to completion without significant guidance.- Possess Personal time management skills and ability to meet individual and team deadlines.- Experience using standard project and business tools including, Microsoft Project, Excel, PowerPoint.- Experience with SharePoint, UI mockup tool. (ref:hirist.tech)
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