Senior Trainer

1 week ago

Chennai, India Access Healthcare Services Full time

We are seeking a Senior Trainer with a deep understanding of Payor Services for US Healthcare RCM to train our professionals, drive excellence in service delivery and training. Apply now and take your career to new heights with a team that’s transforming healthcare

JOB LOCATION: CHENNAI, INDIA KEY RESPONSIBILITIES

  • Create and share the training plan with stakeholders

  • Deliver client specific training modules to new hires

  • Meet training TAT for each training program

  • Maintain the training records, trainees attendance & feedback score for all trainings conducted

  • Collect feedback from trainees to improve the quality of training

  • Monitor the progress of the trainees and provide constructive feedback

  • Monitor new joiner’s performance for the first 60 days and clarify process related queries

  • Prepare the training plans, training content and assessments for refresher training

  • Recommend changes in the training plan and training method

  • Manage LMS platform and schedule assessments

  • Update training related SOP and PWI when required

  • Liaise with managers to determine training needs

  • Design effective training content and prepare educational material such as module summaries

  • Support and mentor new employees

  • Conduct evaluations to identify areas of improvement

  • Monitor employee performance and response to each training

JOB REQUIREMENTS

  • Knowledge on Payer workflows such as Enrollment, Claims Adjudication, Appeals and Grievances, Payment Integrity & Authorization

  • Expertise on Payer terminologies (related to Medicare Advantage programs) and concepts like Credentialing, Authorization, Out of network and In Network concepts & Subrogation

  • Strong interpersonal and good communication skills

  • Passionate to learn new processes

  • Willing to work night shifts at office

QUALIFICATIONS

  • 5 to 10 years of experience in US Healthcare RCM process specializing in payer domain

  • 3 to 5 years experience in training new hires and existing employees

  • End to End domain knowledge on US Healthcare and Payer Services Life Cycle

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