Senior Trainer

3 weeks ago

Chennai, India Casagrand Full time

Role & responsibilities

Training Program Development:

  • Design and develop comprehensive training programs for telemarketing representatives.
  • Create training materials, manuals, and resources that align with organizational goals and industry best practices.
  • Regularly update training content to incorporate industry changes, product updates, and customer handling techniques

Onboarding:

  • Conduct thorough onboarding sessions for new telemarketing hires, ensuring they have a strong understanding of the company, products, and department processes.
  • Facilitate orientation programs to introduce new hires to company culture, policies, and expectations.

Skill Development:

  • Identify individual and team training needs through assessments and performance evaluations.
  • Implement targeted training sessions to enhance telemarketing skills, objection handling, convincing techniques, and customer relationship management.

Call Coaching:

  • Provide ongoing coaching and feedback to telemarketing representatives to improve their performance and achieve team targets.
  • Conduct role-playing exercises and simulations to reinforce training concepts and develop practical skills.

Performance Analysis:

  • Analyze telemarketing team performance metrics and provide insights to management.
  • Collaborate with the quality assurance team to identify areas for improvement and implement corrective action plans.

Technology Integration:

  • Stay updated on telemarketing technology trends and incorporate relevant tools into training programs.
  • Train representatives on the effective use of telemarketing software, CRM systems, and other tools to optimize performance.

Any degree.

  • Proven experience in telemarketing with a successful track record in sales.
  • Strong understanding of telemarketing strategies, sales processes.
  • Ability to adapt training methods to meet the needs of diverse learners.
  • Proficient in using telemarketing software, CRM systems, and other relevant tools.
  • Excellent communication skills
  • Highly developed interpersonal skills
  • Minimum 4 years as a Full-Time Trainer
  • Well-versed in Product, process, and Soft skills Training.
  • Call Coaching and call audit experience would be an added advantage.
  • Well-versed in content creation
  • Excellent analytical skills
  • Very self-motivated and goal-oriented
  • To conduct training for new and current Telemarketing associates and develop individualized training plans for underperforming Tele callers.
  • To conduct in-depth assessments of telemarketing team performance; identify gap areas and skill deficiencies.
  • Leverage workshops, presentations, training courses, and e-learning to present training materials
  • To Track training effectiveness, report to senior management, and integrate lessons learned.

Attributes:

  • Enthusiastic and motivational approach to training.
  • Results-oriented with a focus on achieving Team targets.
  • Analytical mindset with the ability to identify and address performance gaps.
  • Adaptable and flexible in a fast-paced and changing environment.

Contact Person Nivetha HR

Contact Person

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