Service Quality Manager
4 days ago
Job Purpose– As a Service Quality Manager, you will be responsible for ensuring the highest standards of quality in the execution of wind energy projects. Your role will involve developing and implementing quality management systems, conducting audits, and collaborating with project & service teams to optimize processes and deliver exceptional results. The Service Quality Manager will play a pivotal role in maintaining compliance with industry standards, customer requirements, and internal quality objective.Reporting– Projects & Service Quality HeadJob Location– Bangalore , GujaratQualificationBachelor’s degree in engineering or a related field (electrical/mechanical/electronics); additional certifications in quality management (e.g., ASQ, Six Sigma) are a plus. Proven experience in a similar role within the renewable energy industry / heavy construction / power sector. In-depth knowledge of quality management systems, standards, and methodologies. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills.Key Deliverables/ OutcomesQuality Management System (QMS) Development Establish and maintain a robust Quality Management System aligned with industry standards and company policies. Develop and update quality documentation, procedures, and guidelines.Service Quality Planning Collaborate with project teams to develop quality plans tailored to the specific requirements of each wind energy project. Define and communicate quality objectives, ensuring alignment with overall project goals.Quality Audits and Inspections Conduct regular internal and external audits to assess compliance with QMS, industry standards, and contractual requirements. Work closely with project teams to address and rectify any non-conformances identified during audits.Supplier Quality Management Evaluate and qualify suppliers based on quality criteria. Establish and maintain effective communication channels with suppliers / service providers to ensure the delivery of high-quality components, services and materials.Continuous Improvement Implement continuous improvement initiatives to enhance project quality, efficiency, and overall performance. Analyze data and metrics to identify areas for improvement and implement corrective and preventive actions.Training and Development Provide training to project teams on quality management principles, procedures, and tools. Foster a culture of quality awareness and accountability among project team members.Customer Relationship Engage with customers to understand their quality expectations and requirements. Collaborate with the project team to address customer feedback and concerns related to quality.Regulatory Compliance Stay abreast of industry regulations and standards to ensure compliance in all project activities. Proactively address any changes in regulations that may impact projectExperience :10-12 Years of Progressive experience in similar Roles. B.E/B.Tech in Mechanical or Electrical Engineering.
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