Telesales Representative

Here at Lotus Business Solutions, we understand that no two clients are alike. That’s why we offer a comprehensive suite of services that are designed to meet the unique needs of each business we work with.

Whether it’s improving efficiency, reducing costs, or expanding into new markets, we have the experience and expertise to help make it happen. We take a comprehensive approach to business consulting, taking into account all aspects of our client’s operations. This ensures that the solutions we provide are tailored to Your specific needs. As a result, our clients can trust that they’re getting the best possible advice and guidance on how to achieve their goals.

We are on the lookout for a customer-oriented telesales professional who can leverage outbound and inbound calls to consistently hit sales objectives. The telesales professional at this company will be responsible for receiving incoming calls from clients, up-selling and cross-selling our products and services, maintaining a record of all the calls received and made, and assisting with enquiries from clients.

The telesales executive must also co-operate mutually with concerned teams and departments to address clients' problem areas. Our ideal telesales candidate must be able to consistently handle responsibilities in a fast-paced environment and be persuasive. Furthermore, the telesales agent should exhibit exceptional negotiation, communication, and customer service skills as well as follow sales scripts.

Telesales Job Responsibilities

• Recording error-free reports of the clients' orders and accordingly processing their purchases
• Closely studying the clients' preferences and needs and having complete knowledge about the company's services and products so that they can be recommended
• Establishing and nurturing exceptional relationships with customers so that they stay loyal, advocate for the brand, and buy again
• Making phone calls to potential and existing customers persuading them to sign up for the company's services or purchase their products
• Leveraging sales scripts engineered by the company to deal with customer rejections and to drive sales
• Consistently exceeding or meeting daily, weekly, quarterly, and yearly sales and call volume targets
• Uncovering leads who are serious about buying and then passing on their information to the sales team
• Overseeing clients' accounts to ensure that both new and loyal customers are happy with their subscriptions and/or purchases

Telesales Job Requirements

• Proven ability to follow sales scripts
• Proven work experience as a telesales professional
• Exceptional consultative and negotiation skills
• Complete mastery of MS-Office and Google Suite
• Outstanding problem-solving and organizational capabilities
• High school certificate, equivalent, or higher
• Excellent communication skills
• Bachelor's or Master's degree in communications, business administration, marketing, or similar
• Additional certifications in related fields or area of expertise
• Extraordinary customer service skills

Other Features

• Extremely Fast Promotion Schedules
• Best in-class Incentives Plan
• International Clients
• In House Management Training Program