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Back Office Executive

1 month ago


Siliguri, India TripFactory.com Full time

We are seeking a dynamic and enthusiastic Back office Executive to join our team. The ideal candidate will have a passion for travel, excellent communication skills in both English and Hindi, and a strong aptitude for sales and customer service. In this role, you will assist customers with planning and booking their travel experiences while delivering exceptional customer service and fostering long-term relationships.


:

• Guide clients on travel destinations, packages, and services.

• Assist with booking travel options based on client preferences.

• Manage all aspects of the booking process, including flights, hotels, and transportation.

• Build and maintain strong client relationships to ensure satisfaction and repeat business.

• Recommend personalized travel solutions based on customer needs.

• Address inquiries, resolve issues, and ensure smooth travel experiences.

• Meet and exceed sales targets by promoting travel products.

• Stay informed about travel trends and industry updates.

• Collaborate with the team to deliver top-notch service.


:

•0-3 years of experience in Sales/Customer Support role 

•Fluency in English and Hindi.

•Excellent Communication

•Strong customer relationship management skills. 

•Sales expertise with the ability to close deals. 

•Good Knowledge of Microsoft Office software.