Assistant Manager/Manager

2 weeks ago

New Delhi, India Springbord Full time

Springbord is looking for an experienced Assistant Manager/Manager to oversee end-to-end CAM Reconciliation operations. The ideal candidate should have strong technical expertise in Yardi Voyager (Recovery Pools & CAM Reconciliations), financial analysis, team management, automation thinking, and exceptional communication skills.Job Title:Assistant Manager/Manager - CAM Reconciliation Location:Chennai (Hybrid/Remote based on company policy) Experience:10 years (with at least 3–5 years in CAM Reconciliation supervision/management)Key ResponsibilitiesCAM Reconciliation and Recovery Set up: Oversee the end-to-end CAM Reconciliation lifecycle—final quality check of outputs, ensuring accuracy, and guiding PL/SPL/TL in complex scenarios. Provide expert direction on Yardi Voyager Recovery Pools from the global set up level, CAM Reconciliations, GL reviews, budgeting, and estimating processes. Ensure quality control, timely delivery, and adherence to client-specific requirements. Conduct final quality check for complex reconciliations/recovery set up, pilot projects and tenant desktop audit. Support teams with problem-solving, process clarification, and issue escalation.Team & Operations Management Lead, mentor, and upskill a team of analysts/reviewers to strengthen technical capability and performance. Manage day-to-day production workflow, productivity, and work allocation to meet client SLAs. Provide training on CAM processes, lease interpretation, Yardi functions, and reconciliation logic. Encourage positivity, team motivation, and a solution-oriented mindset. Maintain composure and drive results during peak CAM seasons. Ensure strong and effective communication with internal teams and clients. Serve as a key link between the leadership team, the delivery team, and the clientProcess Improvement & Automation Identify opportunities for process standardization, automation, and efficiency enhancement. Develop best practices, SOP preparations, SOP improvements, Checklists, templates, and quality benchmarks. Drive continuous improvement initiatives to reduce processing time and improve accuracy.Client Management Act as a point of contact for client queries, clarifications, reviews, and status updates. Participate in review calls, provide insights, and maintain high client satisfaction. Ensure consistent delivery aligned with client expectations and business goals.Must-Have Skills Strong proficiency in Yardi Voyager Recovery Pools & CAM Reconciliations. Experience in Excel-based reconciliations, budgeting, desktop audits/CAM audits. Ability to manage transactional work at scale while maintaining quality. Strong problem-solving, analytical, and decision-making skills. Effective verbal and written communication.Nice-to-Have Skills Experience with Yardi Breeze, AppFolio Recovery Pools & CAM Reconciliations, or other database (MRI, JDE etc.) Exposure to workflow automation or VBA/Power Query/BI tools.If you are interested in this opportunity, please send your resume to nishal.op@springbord.com

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