Strategic Operations Partner – Founder’s Office

19 hours ago

Tiruchirappalli, India Employ Full time

Strategic Operations Partner – Founder’s Office (Chennai | Hybrid)Are you ready to be the right hand to a visionary founder in a fast-growing global SaaS company? We’re looking for a Strategic Operations Partner who thrives in ambiguity, loves solving high-impact problems, and wants to co-create the way a company scales.This is not a support role. You’ll be driving structure, clarity, and operational excellence across the business, building processes, dashboards, and frameworks from scratch. You’ll tackle cross-functional projects, streamline workflows, measure ROI, and ensure the founder’s vision is executed across teams.What You’ll Do:Design and implement SOPs, policies, playbooks, and dashboards that don’t exist yet.Lead high-impact projects end-to-end — from ideation to adoption.Use data to drive decisions, track KPIs, and surface opportunities for improvement.Bring clarity and stability to complex situations, from client escalations to operational bottlenecks.Drive adoption of new frameworks and processes across teams.What You Bring:2–5 years experience in strategy, operations, or program management at a fast-growing startup or scale-up.Proven ability to create frameworks, dashboards, or policies from scratch.Strong problem-solving and project management skills, with the ability to influence and align stakeholders.Comfort with data, KPIs, and measuring impact.Excellent communication skills and a strong sense of ownership and bias for action.Familiarity with tools like Notion, HubSpot, ChargeBee, or similar.Nice-to-Haves:Experience in internal audits, SOP creation, CX operations, or cross-functional stakeholder management.Why This Role Matters: You’ll be part of the Founder’s Office, shaping the way the company grows. If you’re driven by impact, thrive in ambiguity, and love building systems that last, this is your chance to make a tangible difference at a company working with top global brands in the fashion and lifestyle eCommerce space.📍 Location: Chennai (Hybrid) ⏳ Experience: 2–5 years

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