Senior Manager
2 months ago
Job Description
- years of experience in Id Access Management/Service Desk (L1, L2) Operations for Large Global Clients
- have significant exposure of Deal Cycle, Solutioning, Deal structuring and commercials.
- in program and project management in cross-functional roles with significant scope.
- to influence stakeholders without holding decision making authority.
Technical skills
- have managed ID and Access management Operations for large Global Banking Clients for at least 5-6 years.
- knowledge of Compliance parameters and Cyber Security specially in the Banking Domain
- Knowledge of J Sox and other Audit requirements and possess ability of collating audit evidence for Auditory requirements.
- in Pre and Post Audit RCA and Corrective/Preventive Actions Planning and Implementation
- Knowledge of RPA, API based or other relevant Automation Tools Specifically for the Back Office Operations.
- knowledge of Quality Management System for Back Office for Highly Regulated Banking Domain.
- knowledge of Voice, Chat and E mail routing and allocation systems and report extraction and BI tools
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